About tsullivan7

tsullivan7

My name is Troy from the PAN TAC CyberSecurity team. Please allow us to research this issue for you.

tsullivan7

Thank you for bringing this to our attention. Please allow us some time to investigate this issue.

tsullivan7

Thank you for letting us know about this. Please allow us to investigate this issue.

tsullivan7

We changed our verdict to benign and have disabled our signatures. Please let us know if you encounter any further issues.

tsullivan7

Thank you for reporting this issue. Please allow us some time to review it.

tsullivan7 · ‎04-11-2019

We've changed the category from malware to grayware. Grayware typically falls under the category of PUPs, Potentially Unwanted Programs. They aren't inherantly malicous but may often be unwanted. Things like browser plug-ins often fall into this category. As it isn't classified as malicious you shouldn't have any issues going forward.

tsullivan7 · ‎04-11-2019

Thank you for contact Palo Alto Networks for this potential False Positive. Please allow us some time to investigate the sample to determine if it is malicious or not.

tsullivan7 · ‎04-09-2019

The verdict for this sample has been changed to benign as it isn't malicious. Our sandbox initally classified it as malware as the install process launched several command windows. This is a practice that malware will often employ.

tsullivan7 · ‎04-08-2019

Thank you for contacting Palo Alto Networks in regards to this potential false positive. Please allow us time to analyze the sample and if it is deemed to be a False Positive, we'll change the verdict.

tsullivan7 · ‎07-30-2018

These samples have been submitted for manual evaluation. Please allow us at least 24 hours.

tsullivan7 · ‎07-30-2018

This sample will be submitted for manual evaluation.

tsullivan7 · ‎07-30-2018

This sample will be submitted for manual evaluation.

tsullivan7 · ‎07-27-2018

This sample will be submitted for manual evaluation.

tsullivan7 · ‎06-26-2018

The verdict for these samples is now benign so there should be no further issues with them.

tsullivan7 · ‎06-26-2018

This sample has been determined to not be malicious and the verdict has been changed.

tsullivan7 · ‎06-26-2018

This sample has been determined to not be malicious and the verdict has been changed.

tsullivan7 · ‎06-26-2018

If you are a Palo Alto Networks customer please open a Support case and a Threat Specialist will assist you with this issue.

tsullivan7 · ‎06-21-2018

This sample will be submitted for manual review.

tsullivan7 · ‎06-21-2018

This sample will be submitted for manual review.

tsullivan7 · ‎05-31-2018

This sample will be submitted for manual evaluation.

tsullivan7 · ‎05-29-2018

The verdict for SHA256: cf0fdda24112bcb348f9369929be8119a9edef29079398b47fee0bb0533ca8d1 has been switched to benign.

tsullivan7 · ‎05-29-2018

This will be submitted for a manual evaluation.

tsullivan7 · ‎05-29-2018

I see that Traps alert. If your customer is a Palo Alto Networks customer they need to open a Support case. This forum is exclusively for Virus Total False Positives for non-Palo Alto Networks customers.

tsullivan7 · ‎05-29-2018

This will be submitted for manual evaluation.

tsullivan7 · ‎05-29-2018

Do you have the VT link to the suspected false verdict because the hashes that you have listed don't seem to be listed as malicious.

tsullivan7 · ‎05-29-2018

This will be submitted for a manual evaluation.

tsullivan7 · ‎05-15-2018

This sample has been submitted for evaluation. I'll let you know when the verdict is changed.

tsullivan7 · ‎05-08-2018

The verdict for this hash has been changed to Grayware, so it won't show up in Virus Total as Malware.

tsullivan7 · ‎05-07-2018

It's no problem. Glad I could help.

tsullivan7 · ‎05-07-2018

This will be submitted to our Content Engineers for manual evauluation.

Date Registered	‎05-10-2017 09:30 AM
Date Last Visited	Friday
Total Messages Posted	59
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Date Last Visited	Friday

Strata

Prisma

Cortex

About tsullivan7