About Jayrex

There is no EOS/EOL for these platforms yet. These will be announced on this page : Hardware End-of-Life Dates   The EOL policy is defined here: Palo Alto Networks End-of-Life Policy   For hardware platforms, the following End-of-Life policy applies: Palo Alto Networks will provide 6 months notice prior to a product's end of sale, at which time the product will no longer be available for order. Palo Alto Networks will provide technical assistance for a period of 5 years following the End-of-Sale date, provided a valid service contract is maintained on the product. Software will continue to be supported per the below software policy. In addition, the last feature release available on the hardware platform in EOL will continue to be supported for the duration of the hardware EOL support. Software support may include technical support, bug fixes, maintenance releases, workarounds, and patches for critical bugs. Hardware replacement or replacement parts will be available for 5 years following the End-of-Sale date, provided a valid service contract is maintained on the product. At Palo Alto Networks discretion, hardware may be replaced with similar or equivalent product. A product must be covered on a support contract as of the End-of-Sale date to be eligible for renewal. Support contracts may be renewed for the duration of the End-of-Life cycle, but cannot lapse during this time and be reinstated later.   ... View more