About jamesyim

Change name on Learning Center Account   If you need to change your first or last name while retaining your existing account, please send an email to edu-learning@paloaltonetworks.com informing us of the required changes. You will receive a confirmation email back when the change is complete.     Change of Company / Employer   If you have transferred between companies and would like to have your prior completed training transcript transferred to your new account, please follow these steps:   1.   Create your new account in the Learning Center.     2.   Login to the Learning Center with the new account to activate it.   3.   Send an email to edu-learning@paloaltonetworks.com informing us you need to have your transcript copied, clearly indicating your prior account user ID (email address) and new account user ID (email address).     4.   Your transcript will be transferred and the previous account deactivated.   Change of Palo Alto Networks Relationship Status   If your relationship to Palo Alto Networks has changed from a Customer to a Partner, and your account has stayed the same (e.g. using the same email address), please send an email to edu-learning@paloaltonetworks.com informing us of this relationship change.     Your partner status will be validated by the NextWave team. Once validation is complete, your account will be updated to reflect the new status.   NOTE:  The Learning Center only allows valid business email addresses and partners may have to wait 48 hours for approval through NextWave. If you have not heard back from Nextwave in 48 hours, please contact Nextwave@paloaltonetworks.com directly to open a ticket.   ... View more

To view or print a certificate of completion for training conducted in the Palo Alto Networks Learning Center*, please follow these steps:   1.  Login to the Palo Alto Networks Learning Center   2.  Select the Navigation Menu on the upper right of screen and then click "My Learning" from the drop-down menu     3.  Change the view from Active to Completed training     4.  Click on the action button labeled "View Certificate"     5.  A printable certificate of completion will open in a new browser window. (Be sure you have enabled pop-up windows from the Palo Alto Networks Learning Center.)     NOTE: Printable certificates of completion may not be available for all training entries.     *Visit the Help Center for information on how to obtain certificates of completion for certification exams taken with Pearson VUE.   ... View more

Cancel Registration for an Upcoming Event   To cancel an existing registration for an Event (instructor-led training), please…   1.   Locate the training in your Active transcript and click on the drop-down arrow in the “View Training” button.   2.   Select the "Withdraw" option and enter the reason for withdrawing from the training.     NOTE:  Be sure to check the training details to see if any penalties apply for withdrawing from the training within certain timeframes.   When the withdraw action is completed the training will remain in your Active transcript with a status of Withdrawn. You can now select an alternate session or archive the training to move it to your Archived transcript.     Remove Training from your Active or Completed Transcript   Training can be Archived if you no longer want to see a specific training in your Active or Completed training transcript.   1.  To archive a training, view the training details in your Active or Completed training by clicking on the training title, or by selecting "View Training Details" from the drop-down arrow on the action button.     2.   In the Training, Details display click on the "Move to Archived Transcript" link in the upper right part of the display and confirm that you want to complete the archiving action.     3.   Archived training will no longer be displayed in your Active or Completed training transcript but can still be accessed from the “Archived”     Training items that have been successfully requested cannot be deleted from your transcript.   ... View more

Enrolled in an Online Class   Your training status will update from In-progress to Completed once you complete all the requirements of the online class. These requirements can include viewing the content for a certain duration, vesting all the content in the training, passing any tests included in the content, or any combination of these.      Once you have achieved the completion criteria and you exit the online class, your status will update to Completed, and the training will move from your Active to your Completed transcript. You may access your Completed transcript by scrolling over to the Menu, clicking on "My Learning", and changing the drop-down menu from Active to Completed.     NOTE:  Completed training can still be accessed from your Completed training transcript.   Enrolled in an Event (Instructor-Led Training)   Soon after you attend the event the instructor will update the roster to indicate successful attendance and completion, and the training status will update to Completed and the Event will move from your Active transcript to your Completed transcript.     Enrolled in  a Curriculum   All training included in the curriculum must be completed for the curriculum to move from your Active transcript to your Completed transcript.       NOTE:  Your completed training entries within a curriculum will remain visible and accessible in your curriculum while you are completing all the required curriculum training entries.   Other Training Content Types   Other training content types may require you to acknowledge you have completed the training by clicking on the action button. Taking this action will update the training status to Completed and will move the item to your Completed transcript.     ... View more

How to Access My Learning   Once you have enrolled in a training, the record will be displayed on your Transcript.  To view your Transcript from the Learning Center homepage, go to the Menu and click on the "My Learning" option or locate the My Active Learning widget and click on "View All My Learning"      All your Active learning is displayed by default. You can filter this display by specific content type and can sort the display by Title, Status, Date Added, Training Type and Due Date.      You can also update the display to show only your Completed or Archived Learning.      How to Launch  Training   To access a specific training, click on the action button next to that training’s title which will display an action appropriate for the content type; i.e.   "Launch" for an Online Class     "View Training" for an Instructor-Led Training session     "Open Curriculum" for a Curriculum     Additional Tips For an Online Class, be sure you have allowed pop-up windows from the Palo Alto Networks Learning Center. In a curriculum, some training entries may need to be completed in the order they are listed, and the action button may not appear on some entries until the preceding training entries have been completed. Additional details about the specific training can be found by clicking on the title of the training, or on the down arrow in the action button and selecting "View Training Details."   Troubleshooting Access Issues   If you are having trouble accessing and launching your online training, please complete these steps in order: Ensure your training is on your Active Transcript by scrolling over the Menu and then clicking the "My Learning" dropdown option. If your training is not on your transcript, use the search bar to locate the training and select "Request" to register for the course. Ensure you have the pop-up blocker turned off on your browser to allow the Palo Alto Networks Learning Center. Clear your browser’s cache, close your browser, open a new browser window, and try to access and launch the training in the Learning Center again.   ... View more

Enroll into a Online Training Module   Once you have reviewed the details of the online training and decide you would like to enroll in it, click on the "Request" button.       This will enroll you in the training and add the training title to your Transcript in the Active training section. Your screen will refresh to your Transcript and you will be able Launch and begin your training from there.     NOTE: Online training will open in a new browser window. Please ensure you have allowed pop-ups from the Palo Alto Networks Learning Center.   Enroll into a Curriculum   When you have reviewed the details of the curriculum and decide you would like to enroll in it, click on the "Request" button.       This will enroll you in the curriculum and add the curriculum to your Transcript in the Active training section. Your screen will refresh to your Transcript and you will be able launch and begin completing the training included in the curriculum from there.      NOTE: Be sure to review the curriculum for any events (e.g. instructor led training) you may need to select a specific session date to enroll in as well.   Enroll into Events (Instructor-Led Training)   Technical Training for Customer and Partners Open enrollment technical training is delivered via Palo Alto Networks Authorized Training Centers (ATCs). Additionally, private onsite classes for 5 or more of your staff can be delivered at your site by a Palo Alto Networks instructor.   Open Enrollment Classes: Public open enrollment instructor led training is delivered via Palo Alto Networks Authorized Training Centers. Available dates for training, and the Authorized Training Partner delivering the class, are listed in the Learning Center.     Prior to registering in the Learning Center, you will need to first confirm your registration directly with the specific Authorized Training Partner delivering the training. Instructions are provided in the Learning Center training description for accessing the Authorized Training Partner’s website directly. For more information on Authorized Training Partners please refer to the section on Authorized Training Partners (ATCs).     Private Onsite Classes: if you have 5 or more staff needing to be trained you can schedule an onsite training for your company. Please contact edu-scheduling@paloaltonetworks.com for further details.   Role and Functional Based Training for PANW Employees and Partners When you have reviewed the details of the training and decide you would like to enroll in it, select a session date and location for the training and click on the "Request" button. This will enroll you in that training session and add the training title to your Transcript in the Active training section. Your screen will refresh to your Transcript.     ... View more

Search for Training   1.  Enter the full or partial name or subject of the training into the search bar, located on the homepage below your name. Relevant responses will automatically populate similar terms as you type.     2.  Click on the displayed term to go directly to that training entry. Or, to view a list of search results, click on the magnifying glass to view all related results.     3.  Once your search results are displayed, you can further narrow your search criteria with the available filters.     Browse for Training   1.  From the Learning Center homepage, click on the Navigation Menu on the upper right of screen and select the "Browse for Training" drop-down option.     2.  The results displayed here can be sorted by: Title, Most Recently Added, Duration and Popularity. Results can be filtered by Subject, Training Type, Date Range, and Location.     Learning Resources (Customer and Guests Only)   Choose from the "Learning Resources" options to easily filter for only the training and exams pertaining to your request.     Learning Roadmap (Partners and Employees Only)   From the Learning Center homepage, click the "Learning Roadmaps" icons to view suggested role-based learning paths of training and exams to support your role.     Certification Exams   Click on the "Certification Exams" icon in the Quick Links section to view the required exams to achieve accreditation and certification status, FAQ’s, study guides, and suggested training to prepare for the exams.     ... View more

New User Registration   New Users can create a Learning Center account using a business or academic email address to validate their relationship with Palo Alto Networks.  Follow the steps below:   1.  Open browser and navigate to the Learning Center.   2.  Click Select your role and choose based on the relationship of your organization and Palo Alto Networks. Guest - Users who are not active customers or partners can sign up with a personal email address. Customer - Existing customers can register using their company sponsored email address. Partner - Must be a valid partner in the NextWave program for Learning Center access. Selecting “Partner” will redirect to NextWave registration – approval may take 48hrs.        3.  Click Register to continue.       4.  Follow the prompts to create your account by entering your preferred email and satisfying the captcha.       5.  Fill in the form with your desired account information.       6.  Once completed, an email will be sent to you.       7.  Click the link in the email to activate your account.         8.  Login using the email and password you used to create the account.       9.  Create unique security questions and answers to help secure your account.       10.  Once logged in, you will see your name on the home screen above a search box.     Returning User Login   Returning or Existing Users can go to the Learning Center portal and log in using their Palo Alto Networks single sign-on credentials.         If you do not remember your password, click “Forgot Password | Need Help?” to reset your credentials or receive assistance.   ... View more

OVERVIEW   Palo Alto Networks Cybersecurity Academy provides technology and resources for classroom use at no cost to any degree-granting, nationally accredited academic institution of higher education.         ACADEMY CURRICULUM   The Cybersecurity Academy offers a comprehensive set of modularized academic and technical courses that match the cybersecurity education and training needs of post-secondary educational institutions.   To learn more about the benefits of Cybersecurity Academy, click here        JOIN THE CYBERSECURITY ACADEMY   Become part of more than 450 Cybersecurity Academies in more than 55 countries that are training the next-generation cybersecurity workforce.   NOTE: The Cybersecurity Academy is not available in all countries. To see if the Cybersecurity Academy is offered in your country or to learn when it will be offered, please email academy@paloaltonetworks.com           Interested in Becoming a Cybersecurity Academy?   Apply to become a Cybersecurity Academy. Complete and return the Cybersecurity Academy Agreement:    English   French   German Work with the Cybersecurity Academy team to enroll in facility training. Decide on your best lab setup and course delivery. Start teaching! ... View more

Frequently Asked Questions The frequently asked questions are here to help you find the answers you are seeking about Education at Palo Alto Networks. If there is a question that is not addressed here, please visit Education Help Center Discussions to ask the community.   GENERAL INFORMATION   TRAINING What are the delivery options for training?   What is my recommended learning path?   Does Palo Alto Networks offer evaluations, trail licenses, OVA files or VMs for lab practice?     LEARNING CENTER  |  DIGITAL LEARNING   GETTING STARTED What is the Learning Center?   How do I access the Learning Center?   How do I find training in the Learning Center?   How do I enroll for training in the Learning Center?   How do I launch training in the Learning Center?     MY PROFILE How do I update my Learning Center profile information?     POST COMPLETION How do I complete training (change from Active to Complete)?   How do I cancel or remove training from my transcript?   How do I view or print my certificate of completion?     TROUBLESHOOT Experiencing an issue with the courseware?     AUTHORIZED TRAINING CENTER  |  INSTRUCTOR-LED TRAINING   GETTING STARTED How do I sign up for Instructor-Led Training?   What is the cost to take an Instructor-Led Training?   How do I reschedule or cancel my Instructor-Led Training registration?     POST COMPLETION How do I submit my Post Training Evaluation?   How do I view my past completions?     CERTIFICATION  |  PEARSON VUE  |  CERTMETRICS   GETTING STARTED What certifications are offered by Palo Alto Networks?   How do I register for a certification exam?   How do I prepare for a certification exam?   What does it cost to take a certification exam?   What are the reschedule and cancellation policies?   What are the ID requirements to take an exam?   Does Palo Alto Networks offer ESL accommodations?   Does Palo Alto Networks offer customer exam vouchers?     MY PROFILE How do I change the name on my certificate?  How do I move my certificates to a different account or email address?   How do I edit my Pearson VUE or CertMetrics profile information?     POST COMPLETION What is the Exam Retake Policy?   How do I download the certificate of completion for an exam?   How do I download my Digital Badge or Logo?   How do I check my exam score?   When does my certification expire?     OTHER Instant Answers to Promotional Gifts Questions       ... View more

Palo Alto Networks Certified Cybersecurity Associate (PCCSA)   Description A Palo Alto Networks Certified Cybersecurity Associate (PCCSA) possesses knowledge of cutting-edge technology available today to manage the cyber threats of tomorrow. Benefits PCCSA certification validates your up-to-date knowledge on cyber-threats and cyber-security. Palo Alto Networks Certified Network Security Administrator (PCNSA)     A Palo Alto Networks Certified Network Security Administrator (PCNSA) can operate Palo Alto Networks next-generation firewalls to protect networks from cutting edge cyber threats.   PCNSA certification validates your ability to configure the central features of Palo Alto Networks Next Generation Firewall and capability to effectively deploy the firewalls to enable network traffic based on who (User-ID), what (App-ID), and when (Policy), all while ensuring security (Content-ID). Palo Alto Networks Certified Network Security Engineer (PCNSE)     A Palo Alto Networks Certified Network Security Engineer (PCNSE) is capable of designing, deploying, configuring, maintaining and trouble-shooting the vast majority of Palo Alto Networks Operating Platform implementations.   PCNSE certification validates your knowledge of the Security Operating Platform, ensuring you can make use of its full functionality to benefit your company and showcase your expertise.     Prepare for Exam Palo Alto Networks offers an abundance of resources to prepare for and pass the PCCSA, PCNSA and PCNSE exams, such as training, study guides, practice tests and FAQs.   Learn more     Take the Exam The formal certification exams are hosted and proctored by Pearson VUE, a third-party testing company.   Learn more   ... View more

Palo Alto Networks Education Courseware provides an overview of the currently offered courses for products and tools offered by Palo Alto Networks. In this section, you will find links to Digital Learning and Instructor Led course descriptions.       Digital Learning Instructor Led NETWORK SECURITY FIREWALL 9.1     What's New with 9.1 What's New - Firewall 9.1 Essentials: Configuration and Management - EDU-210 Firewall 9.1: Optimizing Firewall Threat Prevention - EDU-214 Panorama 9.1: Managing Firewalls at Scale - EDU-220 Firewall 9.1: Troubleshooting - EDU-330       FIREWALL 9.0     Firewall 9.0 Essentials: Configuration and Management EDU-110 EDU-210 Firewall 9.0: Optimizing Firewall Threat Prevention EDU-114 EDU-214 Panorama 9.0: Manage Firewalls at Scale EDU-120 EDU-220 Firewall 9.0: Troubleshooting - EDU-330       FIREWALL 8.1     Firewall 8.1 Essentials: Configuration and Management EDU-110 - Firewall 8.1: Optimizing Firewall Threat Prevention EDU-114 - Panorama 8.1: Manage Firewalls at Scale EDU-120 -       PRISMA - CLOUD SECURITY Prisma Access SASE Security EDU-118 - Prisma Cloud: Securing the Public Cloud EDU-150 - Prisma SaaS: Secure SaaS Applications EDU-164 - Prisma Access: Consistent Security Everywhere - EDU-318       Firewall VM-Series: Introduction to Virtualized Inline Security in Public Cloud EDU-170 - Firewall VM-Series: Deploy Inline Security in AWS EDU-172 - Firewall VM-Series: Deploy Inline Security in Azure EDU-174 - Firewall VM-Series: Deploy Inline Security in Google Cloud Platform EDU-176 -       CORTEX - SOC SECURITY Cortex XDR EDU-160 - AutoFocus: Prioritized, Research, and Mitigate Threats EDU-162 - The Cortex Data Lake EDU-168 - Cortex Endpoint Protection EDU-190 -       Demisto Fundamentals: Introduction to Next Generation SOC More Info - Demisto Admin: Administration of Next Generation SOC More Info - Demisto Engineer: Building the Next Generation SOC More Info - Demisto Analyst: Running the Next Generation SOC More Info -       TOOLS & UTILITIES Policy Optimizer: Migrating Port-Based Rules to Application-Based Rules PO Tool - Expedition's Tool Exp Tool - Best Practice Assessment (BPA) Tool BPA Tool -           HOW TO REGISTER: Digital Learning Instructor Led         ... View more

How do I qualify for the Promotional Gift?   Candidates who pass the PCNSE or PCNSC certification exam qualify to receive a promotional gift. Gifts are sent based on available inventory, therefore, item received may be different than as advertised.   Note:  Limited quantity, available while supplies last.    I passed the PCNSE/PCNSC exam, how do I order my gift?   Candidates who have passed the PCNSE or PCNSC certification exam and qualify for a promotional gift can follow the steps below to submit their request.   1.  Log into CertMetrics and go to the Settings page.   2.  Complete the criteria below to initiate the fulfillment process:   Provide Shipping Address:  go to the Demographics page and provide the shipping address. Click “Update/Confirm” at bottom of page to complete the submission.   Note:  If you are providing your company address in the Mailing Address section, you must include your company name in Line 1 of the Mailing Address section for future shipments to reach you properly.     Choose a Size:  go to the Settings page and select a size. Only applicable if promotional gift is apparel.   Identify Relationship with Palo Alto Networks:  go to the Settings page and identify your user type in the dropdown below.     3.  Completing the fulfillment criteria will initiate the shipping process.  A tracking number is emailed to the candidate once the promotional gift has been shipped.   4.  Candidates can track their fulfillment process on the Fulfillment page.     Where can I view the Shipment Status or Tracking Information?   Please use the Fulfillment tab to track the order status. Below are the Fulfillment History fields that are relevant to tracking an order.     Queued:  when the order was initiated   Sent:  when the order was sent to the shipping team   Complete:  when the shipment was successfully delivered.    Note:  Does not apply for international shipping. Orders outside of the U.S. use providers local to that region.    Please allow 4-6 weeks for domestic order and longer for international delivery as it must go through customs.   Order not received or taking long?    Orders are shipped every Tuesday on a weekly basis via the US Postal Service.  A Tracking Number is emailed to the candidate once the promotional gift has been shipped.   Please use the tracking information as it relates below:   Domestic Orders - Contact the US Postal Service for assistance.   International Orders - Shipping Outside of the U.S. must follow up with the local postal service or shipping provider as we are not familiar with services outside of the U.S.   In the case that a delivery is unsuccessful, the gift may be on its return route. We will notify the candidate if/when the return shipment is received.   Please allow 4-6 weeks for domestic order and longer for international delivery as it must go through customs.   ... View more

The Palo Alto Networks Certification organization does not offer free exam vouchers.   We recommend contacting a  sales representative  to see what other options are available to you.     Have a Question?   Visit the  Help Center . ... View more

How to Edit Pearson VUE Profile Information   Please use the steps below to edit your Pearson VUE profile information.   Log into http://pearsonvue.com/paloaltonetworks/   Go to My Account and select My Profile     Locate desired field(s) and select Edit     Update field(s) and click Save and Continue to keep any changes     For additional support, please contact Pearson VUE Customer Service.   How to Edit CertMetrics Profile Information   Please use the steps below to edit your CertMetrics profile information.   Log into https://www.certmetrics.com/paloaltonetworks   Select the Demographics tab     Make changes to available fields - such as address and phone number     Click Update/Confirm to apply changes.       IMPORTANT:  Your name can NOT be changed in CertMetrics.    Please contact certification@paloaltonetworks.com with the following information: Email address of the CertMetrics account Preferred spelling of name in format below: First Name: Last Name:     ... View more

To have your existing certifications transferred to a new account, please follow these steps:   Create a Learning Center account with the new email address.   Login to the new Learning Center account to activate it.   Send an email to edu-learning@paloaltonetworks.com requesting to have your transcript transfered to the new account. Please clearly indicate the prior account user ID (email address) and new account user ID (email address).   Once your transcript has been moved to the new account, the previous account will be deactivated.  Please allow 48 hours for the changes to apply and sync to complete. ... View more

The following information is required to change the name on a certificate of completion.     Exam Name:   (example - PCNSE) Completion Date:   (example - Jan 1, 2019) Email Address *:   (example - email@company.com  (include 2nd email address if applicable))   First Name Last Name Current Spelling: (example - Joe) (example - Smith Jr) Preferred Spelling: (example - Joseph) (example - Smith)   Please send the request to certification@paloaltonetworks.com.  The Certification team will process the request and provide further instructions.   * If email address used to take exam is different from your Palo Alto Networks account, please provide both addresses.  ... View more

Palo Alto Certifications are valid for 2 years.    Candidates can track their certification expiration date(s) in CertMetrics.  To view, log on and select the Certifications tab.  The expiration date is shown in the Expires column of the Active Certifications.     For more on CertMetrics, or other certification topics, please visit the Certification FAQs.  ... View more

Candidates who attempt a certification exam with Pearson VUE will receive a score report upon completion of the exam.  To view the score report, please log into Pearson VUE and click “View Score Reports” under My Account.     Passing scores are set using statistical analysis and are subject to change.  Palo Alto Networks does not publish exam passing rates or reveal the questions the candidate got wrong, percentages, and/or additional details on the score report.   NOTE:  This only applies to exams taken at a Pearson VUE test center. ... View more

Certification exam prices vary based on exam type, location/country and other various factors.  For more information, please check the Pearson VUE website.     Have a Question?  Visit the Help Center. ... View more