Mick, Many thanks for your reply. I have been working on this problem for a month now, and I am still no further forward. I have our Palo Alto reseller support team working on this, but so far thay have not been able to work out what is going wrong, so I thought I would continue with this post. I have settled on LDAP and I can successfully get a user authenticated when using the command line test, as long as the Authentication Profile Allow List is set to "All" (why this is the case is a mystery): admin@PaloAlto> test authentication authentication-profile "Remote Access Users - LDAP" username zzztest password Enter password : Target vsys is not specified, user "zzztest4" is assumed to be configured with a shared auth profile. Do allow list check before sending out authentication request... name "zzztest4" is in group "all" Authentication to LDAP server at 10.10.10.10 for user "zzztest" Egress: 10.10.10.110 Type of authentication: plaintext Starting LDAP connection... Succeeded to create a session with LDAP server DN sent to LDAP server: CN=zzzTest,OU=Test,OU=Users,DC=domain,DC=co,DC=uk User expires in days: never Authentication succeeded for user "zzztest" admin@PaloAlto> However, if I then attempt to log in to the GlobalProtect portal using the same user, I receive an "Authentication failure: Invalid username or password". When this occurs, if I use the "tail follow yes mp-log authd.log" command to examine the authentication logs, I see the following: 2018-07-12 15:23:58.420 +0100 Error: _get_auth_prof_detail(pan_auth_util.c:1060): non-admin user thru Global Protect "zzztest" does NOT have auth profile 2018-07-12 15:23:58.420 +0100 Error: pan_get_authprofile_n_setting(pan_auth_util.c:1123): Failed to get authentication profile for non-admin user thru Global Protect "zzztest" 2018-07-12 15:23:58.420 +0100 failed authentication for user 'zzztest'. Reason: Authentication profile not found for the user. From: <external IP>. 2018-07-12 15:23:58.421 +0100 Error: _authenticate_initial(pan_auth_state_engine.c:2518): Failed to get authentication profile 2018-07-12 15:23:58.421 +0100 Error: pan_auth_request_process(pan_auth_state_engine.c:3324): _authenticate_initial() 2018-07-12 15:23:58.421 +0100 Error: _taskq_worker(pan_taskq.c:622): Error executing tasks process fn I do have an Authentication Profile named "Remote Access Users - LDAP" with the following settings: Type: LDAP Login Attribute: sAMAccountName User Domain: <blank> Username Modifier: %USERINPUT%@%USERDOMAIN% Allow List: All This Authentication Profile is then referenced in both the GlobalProtect > Gateway authentication settings and in the GlobalProtect > Portal authentication settings. Also, as the Allow List is set to "All", surely this means that any user would match this Authentication Profile? Any advice on this is much appreciated! Thanks, Steve
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