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Hi,   We tried connected to 3 different internet connection (including mobile data) but still same issue. Global protect VPN is also frequently getting disconnected. Is there any workaround for such senario. ... View more

Below are the GPVPN event logs from user machine   12/29/0021 16:26:20.776 [Info ]: GlobalProtect service started (client version: 5.1.0-75, OS version: Microsoft Windows 10 Enterprise , 64-bit). 12/29/0021 16:27:24.271 [Error]: No Network Connectivity. Please verify your network connection and try again. 12/29/0021 16:28:30.184 [Info ]: Portal login completed with address 195.229.119.214 and conect method of user-logon. 12/29/0021 16:28:30.282 [Info ]: Network discovery started. 12/29/0021 16:28:31.338 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 12/29/0021 16:28:41.748 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 12/29/0021 16:29:08.907 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:29:18.099 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:29:21.599 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:29:21.599 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:29:28.565 [Info ]: Tunnel is restored. 12/29/0021 16:29:31.194 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:30:18.211 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:30:18.211 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:30:26.236 [Info ]: Tunnel is restored. 12/29/0021 16:31:15.862 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:31:15.862 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:31:30.528 [Info ]: Tunnel is restored. 12/29/0021 16:32:20.197 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:32:20.197 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:32:27.109 [Info ]: Tunnel is restored. 12/29/0021 16:33:17.907 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:33:17.907 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:33:27.333 [Info ]: Tunnel is restored. 12/29/0021 16:34:18.643 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:34:18.643 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:34:25.858 [Info ]: Tunnel is restored. 12/29/0021 16:35:17.194 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:35:17.194 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:35:24.410 [Info ]: Tunnel is restored. 12/29/0021 16:36:15.805 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:36:15.805 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:36:22.917 [Info ]: Tunnel is restored. 12/29/0021 16:37:14.272 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:37:14.272 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:37:21.446 [Info ]: Tunnel is restored. 12/29/0021 16:38:12.867 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:38:12.867 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:38:19.818 [Info ]: Tunnel is restored. 12/29/0021 16:39:11.246 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:39:11.246 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:39:18.920 [Info ]: Tunnel is restored. 12/29/0021 16:40:10.329 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:40:10.329 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:40:17.376 [Info ]: Tunnel is restored. 12/29/0021 16:41:08.767 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:41:08.767 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:41:16.296 [Info ]: Tunnel is restored. 12/29/0021 16:42:07.719 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:42:07.719 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:42:14.870 [Info ]: Tunnel is restored. 12/29/0021 16:43:06.288 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:43:06.288 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:43:13.838 [Info ]: Tunnel is restored. 12/29/0021 16:44:05.247 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:44:05.247 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:44:12.442 [Info ]: Tunnel is restored. 12/29/0021 16:45:03.838 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:45:03.838 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:45:11.567 [Info ]: Tunnel is restored. 12/29/0021 16:46:03.008 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:46:03.008 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:46:10.280 [Info ]: Tunnel is restored. 12/29/0021 16:47:01.739 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:47:01.739 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:47:08.828 [Info ]: Tunnel is restored. 12/29/0021 16:48:00.261 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:48:00.261 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:48:07.323 [Info ]: Tunnel is restored. 12/29/0021 16:48:58.772 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:48:58.772 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:49:06.148 [Info ]: Tunnel is restored. 12/29/0021 16:49:57.598 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:49:57.598 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:50:14.830 [Info ]: Tunnel is restored. 12/29/0021 16:51:06.249 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:51:06.249 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:51:13.472 [Info ]: Tunnel is restored. 12/29/0021 16:51:40.603 [Info ]: Tunnel is down due to disconnection. 12/29/0021 16:51:43.377 [Info ]: User was logged out of Gateway 195.229.119.214. 12/29/0021 16:51:47.502 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 12/29/0021 16:51:47.530 [Info ]: Network discovery started. 12/29/0021 16:51:48.786 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 12/29/0021 16:52:00.070 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 12/29/0021 16:52:15.031 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:52:27.914 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:52:40.810 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:52:40.810 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:52:48.306 [Info ]: Tunnel is restored. 12/29/0021 16:54:41.000 [Info ]: Tunnel is down due to disconnection. 12/29/0021 16:54:43.956 [Info ]: User was logged out of Gateway 195.229.119.214. 12/29/0021 16:54:48.113 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 12/29/0021 16:54:48.142 [Info ]: Network discovery started. 12/29/0021 16:54:49.689 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 12/29/0021 16:55:02.332 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 12/29/0021 16:55:17.578 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:55:36.843 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 12/29/0021 16:55:41.975 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 16:55:41.975 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 16:55:49.874 [Info ]: Tunnel is restored. 12/29/0021 17:13:31.284 [Info ]: Tunnel is down due to keep-alive timeout. 12/29/0021 17:13:31.284 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 17:22:39.279 [Info ]: Tunnel is restored. 12/29/0021 17:27:32.880 [Info ]: Tunnel is down due to packet sending failure. 12/29/0021 17:27:32.880 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 12/29/0021 17:37:31.258 [Info ]: Tunnel is restored. 12/29/0021 17:45:10.306 [Info ]: Tunnel is down due to disconnection. 12/29/0021 17:45:12.410 [Info ]: User was logged out of Gateway 195.229.119.214. 01/02/0022 11:56:48.469 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/02/0022 11:56:48.513 [Info ]: Network discovery started. 01/02/0022 11:56:49.702 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/02/0022 11:56:56.315 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/02/0022 11:57:15.927 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/02/0022 11:57:31.390 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/02/0022 12:38:27.580 [Info ]: Tunnel is down due to disconnection. 01/02/0022 12:38:30.024 [Info ]: User was logged out of Gateway 195.229.119.214. 01/03/0022 13:36:16.973 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/03/0022 13:36:17.091 [Info ]: Network discovery started. 01/03/0022 13:36:18.184 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/03/0022 13:36:30.260 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/03/0022 13:36:45.499 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:37:04.999 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:37:10.283 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:37:10.283 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:37:18.854 [Info ]: Tunnel is restored. 01/03/0022 13:37:23.049 [Info ]: Tunnel is down due to disconnection. 01/03/0022 13:37:25.766 [Info ]: User was logged out of Gateway 195.229.119.214. 01/03/0022 13:37:29.250 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/03/0022 13:37:29.294 [Info ]: Network discovery started. 01/03/0022 13:37:30.354 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/03/0022 13:37:42.251 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/03/0022 13:37:57.698 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:38:17.823 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:38:22.185 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:38:22.185 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:38:30.213 [Info ]: Tunnel is restored. 01/03/0022 13:39:12.966 [Info ]: Tunnel is down due to disconnection. 01/03/0022 13:39:15.583 [Info ]: User was logged out of Gateway 195.229.119.214. 01/03/0022 13:39:19.705 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/03/0022 13:39:19.746 [Info ]: Network discovery started. 01/03/0022 13:39:21.017 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/03/0022 13:39:33.939 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/03/0022 13:39:48.893 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:40:09.094 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:40:12.939 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:40:12.939 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:40:21.620 [Info ]: Tunnel is restored. 01/03/0022 13:41:12.898 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:41:12.898 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:41:21.262 [Info ]: Tunnel is restored. 01/03/0022 13:42:12.599 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:42:12.599 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:42:21.112 [Info ]: Tunnel is restored. 01/03/0022 13:43:12.377 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:43:12.377 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:43:20.978 [Info ]: Tunnel is restored. 01/03/0022 13:44:12.273 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:44:12.273 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:44:20.513 [Info ]: Tunnel is restored. 01/03/0022 13:45:11.797 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:45:11.797 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:45:20.974 [Info ]: Tunnel is restored. 01/03/0022 13:46:12.307 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:46:12.307 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:46:21.240 [Info ]: Tunnel is restored. 01/03/0022 13:46:52.919 [Info ]: Tunnel is down due to disconnection. 01/03/0022 13:46:55.310 [Info ]: User was logged out of Gateway 195.229.119.214. 01/03/0022 13:46:58.833 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/03/0022 13:46:58.878 [Info ]: Network discovery started. 01/03/0022 13:47:00.059 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/03/0022 13:47:11.785 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/03/0022 13:47:28.117 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:47:49.932 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:47:51.964 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:47:51.964 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:48:00.989 [Info ]: Tunnel is restored. 01/03/0022 13:48:52.268 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:48:52.268 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:49:01.101 [Info ]: Tunnel is restored. 01/03/0022 13:49:52.446 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:49:52.446 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:49:57.784 [Info ]: User was logged out of Gateway 195.229.119.214. 01/03/0022 13:50:01.952 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/03/0022 13:50:01.999 [Info ]: Network discovery started. 01/03/0022 13:50:03.216 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/03/0022 13:50:17.483 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/03/0022 13:50:31.776 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:50:55.199 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:50:55.199 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:50:55.765 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:51:04.257 [Info ]: Tunnel is restored. 01/03/0022 13:51:55.720 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:51:55.720 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:52:05.787 [Info ]: Tunnel is restored. 01/03/0022 13:55:13.713 [Info ]: Tunnel is down due to packet sending failure. 01/03/0022 13:55:13.713 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:55:25.935 [Info ]: Tunnel is restored. 01/03/0022 13:55:46.315 [Info ]: Tunnel is down due to disconnection. 01/03/0022 13:55:48.882 [Info ]: User was logged out of Gateway 195.229.119.214. 01/03/0022 13:55:52.616 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand. 01/03/0022 13:55:52.649 [Info ]: Network discovery started. 01/03/0022 13:55:55.118 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3. 01/03/0022 13:56:08.201 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214. 01/03/0022 13:56:22.030 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:56:43.946 [Info ]: Completed HIP Report check with Gateway 195.229.119.214. 01/03/0022 13:56:47.143 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:56:47.143 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:56:55.054 [Info ]: Tunnel is restored. 01/03/0022 13:57:46.343 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:57:46.343 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:57:54.594 [Info ]: Tunnel is restored. 01/03/0022 13:58:45.938 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:58:45.938 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:58:54.197 [Info ]: Tunnel is restored. 01/03/0022 13:59:45.530 [Info ]: Tunnel is down due to keep-alive timeout. 01/03/0022 13:59:45.530 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available. 01/03/0022 13:59:54.130 [Info ]: Tunnel is restored. ... 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Hi Abdul,   Thanks for the update. Just want to check, if there is any other alternate solution apart from the above, as there is trust between both domain. Is it possible to integrate Palo Alto with on LDAP server & users in other domain also can use the domain trust to get connected via Global Protect VPN. ... View more

Thanks for the response.   One query, just for clarification -    We are presently not using Mgmt interface on HA1 backup, not sure why below error message is showing "mgmt". Is it like, HA ping is getting initiated over mgmt interface.   "2021-05-17 23:10:11.338 +0400 Error:  ha_ping_peer_miss(src/ha_ping.c:756): Missed 1 ping timeouts out of 3 (mgmt)" "2021-05-17 23:10:15.339 +0400 Error:  ha_ping_peer_miss(src/ha_ping.c:756): Missed 1 ping timeouts out of 3 (mgmt)"   ... View more

Thanks for the update. Will there be any impact will implementing this changes - like losing Firewall remote management access. ... View more

Thanks for the update, please let me know if it is possible to install internal CA certificate for Palo Alto Web-GUI. In case if internal CA certificate is supported, please share the KB article. ... View more