- From the CLI, when the issue is happening, enter the following command from the CLI:show user ts-agent statistics. Verify that the TS Agent shows connect - If is it does show that it is connected, then enter the command "show system resources". Hit the spacebar until you can see "devsrvr" and or "mgmtsrvr". Verify that the Virtual Memory is "Not" anywhere near 800m, if either of them is near that number then run the command "debug software restart device-server" or "debug software restart management-server". After you restart the "management-server", you will need to to log back into the CLI and the WebUI. This will not affect your user traffic. - If this does not resolve your issue then call into support and any support engineer will be able to assist you
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