the customer find the panorama could not push new config file to firewall, check the disk space,find the opt/pancfg space avail is 0. so they reference aritcal kb,clear some file in the opt/pancfg. include ： GUI: Panorama > Software => Delete the old software which is unused by using the "x" button on the last column GUI: Panorama > Dynamic Updates => Similar procedure. Delete the old, unused "antivirus", "app and threats" and "wildfire" images. GUI: Panorama > Device Deployment > Software => Delete the old images. GUI: Panorama > Device Deployment > Dynamic Updates => Delete the old and unused antivirus and other images. the opt/pancfg used from 100% reduced 89%。 but the custoer want to reduced more，so ayn body have new other suggest， or how to check xml api request queries the system but not getting log out ？ kb：https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008V5bCAE&lang=en_US%E2%80%A9 ... View more

  the customer  have an M-100 do RMA Now they need to replace the hard disk with the new M-100. I refer to this article How to migrate logs from M-100 to another M-100 in mixed mode by moving the logging disks. nine thousand three hundred and seven Created On 09/27/19 23:00 PM - Last Updated 05/19/20 20:46 PM  I have some questions. Question 1: I don't know about Step 9 9.Transfer meta-data from Old-M-100 to New-M-100: At this step, Please call into support to have an engineer assist to transfer the Meta-data. Once Metadata transfer is completed successfully continue with Step 10.   why need engineer assist to transfer the meta-data。 Can't I just unplug the hard disk from the old device and plug it into the new device?   Question 2: I don't know if raid has been done on old m-100. If not, raid has not been done   Onyxx@New-M-100> request system raid add A1 force no-format 'no-format' will be ignored for the second drive in the RAID Disk Pair. Do you want to continue? (y or n) y Operation may take few minutes. Check 'show system raid detail' for status Onyxx@New-M-100> request system raid add A2 force no-format 'no-format' will be ignored for the second drive in the RAID Disk Pair. Do you want to continue? (y or n) y Operation may take few minutes. Check 'show system raid detail' for status Does this affect the data in the hard disk ... View more

I use two PA820s for ipsec vpn and  used certificate-Based Authentication for IKE The 820-A version is 8.1.6 and the 820-B version is 9.1.4. 820-A configuration ike gateway no problem。 820-B will report an error when configuring ike gateway ， authentication cannot have more than one subconfiguration, I attach a screenshot for reference. Do anybody  have any suggestions to solve this problem? ... View more

I check the panorama dashboard   and  on the  widgetslogged in admins  there have tow admin account login the panorama. panorama-admin and panorama,so What is the difference between account panorama admin and panorama ? and time idle for logged in admins?       ... View more

Hi:    I config vm-300 and vm-panormama on kvm Environmental。the license have install  normal on vm-300 and panorama.   and correct config on firewall and panorama  (the version all 10.0),but the fireall could not connect the panorama .    i sniffer packet on panorma  mgt interfaer , vm-300:10.186.100.162,panorama:10.186.100.163    we see the vm-300 send syn ,panorama replay ack,but last ,the vm-300 send rest packet ,i don't know reason？       could somebody can give some toubleshooting recommend，thanks。 ... View more