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This was a goal for us as well, creating a utility that our help desk could use without having to have knowledge of or login via the Panorama interface. Here are the steps we took to achieve this: Panorama > Admin Roles - Created an Admin Role with the following permissions WebUI permissions - ONLY Network > GlobalProtect > Portals XML API - ONLY Operational Requests Panorama > Administrators - Created an Administrator account for the tool to use Generated an API key using said account In the script the following API call worked to generate a ticket: api/?type=op&cmd=<request><global-protect-portal><ticket><duration>durationInMinutes</duration><portal>portalName</portal><request>0000-0000</request></ticket></global-protect-portal></request>&key=apiKey Hope that helps!
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