Thank you We are simply asking you to remove the blocking as its inacurate. ... View more

Please advise if you received last post. ... View more

Hello again Looks like you guys are flagging us again. Can you please remove the blocking and whitelist us. Thank you ... View more

Hello and thank you for your help.   Our biggest concern is that our app does not fit into your Grayware criteria. I have clearly explained what our app does and asked your team to specifically point out how our application is classified under your Grayware definition and your staff has yet to reply with specific examples.  Your definition is broad and does not explicitly or directly addresses our application.  Your definition of Grayware includes business and technology practices that are a) not applicable to us b) completely the opposite of what our app does c) missleading and counter intuitive.   Please advise as to next steps.   Thank you ... View more

Can you please provide contact info for your legal department? ... View more

Any updates on this? ... View more

Our software is not self signed and we use DigiCert and other reputable 3rd party certs.  We do not use Proxies.   Can you tell me where you are detecting this info.   We do not want our software categories incorrectly and greyware classification is certainly not accetable.   We just want to know the facts.  If you say we are using proxies or 1st party certs or display behaviour consistent with malware - please show us where you are seeing this or provide any evidence to prove this.  Nothing that you have mentioned is consistent with how our software works.   Please advise further ... View more

Thank you for claryfying - but this does not answer my initial question.  Please see below:   - This app does is not marketed to anyone who did not specifically request to download and install it.   - This app is not obtrusive, distruptive, does not change any system settings without users explicit permission, does not in any way reduce system performance - in fact it does the opposite. - This app does not include any adware or spyware or BHOs - in fact its designed to remove or block these types of files/behaviours - This app has gone through extensive 3rd party validation and is currently certified by AppEsteem (https://customer.appesteem.com/vendors/REALD/171117-PEF-REALD-00039)   Per above - how does this app qualify as a grayware?   Thank you ... View more

Can you explain what "Grayware" is?  Why not greenware or some other color.  We operate above board with over 1m subscribers.  Why would you not list this app in your whitelist? ... View more