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About AsifSid
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Saturday
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Jun 19, 2021Last Visited
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| Member Since | 04-12-2018 12:09 AM |
| Date Last Visited | Saturday |
| Posts | 18 |
Friday
Hi All, I have been notified that few of the users are receiving errors (attached) related to Cortex. I need to investigate this but not sure where to start and what to look for, Can anyone guide me here. Regards Asif Siddiqui
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a week ago
Hi Team, We have been notified that Cortex is taking up a lot of memory on Desktops and servers, is there any performance tweaks you can make? Cortex XDR also impacting opening of files on the shares, I need to understand what all things we can check if cortex is impacting the performance of the system where it is running? Regards Asif Siddiqui
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2 weeks ago
Hi All, I have been assigned a task where i need to do cleanup in Cortex xdr, this is specifically for agent clean-up to determine how may more licenses we required. I need to understand what all things I should check and perform. Regards Asif Siddiqui
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- Tags:
- Cortex XDR
a month ago
Hi All, I have have received a notification in Cortex console (top right corner) where it says "Your license has expired or exceeded its capacity, Please contact support" We have a license capacity of 6000, I need to understand Is it really the capacity has exceeded? or do I need to do some kind of clean-up to release any unused licenses. Even if the license capacity is exceeded how can I explain to the manager that yes its exceeded i need to show the data, Please help. Regards Asif Siddiqui
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a month ago
Hi Team, I need to create a new user account in Cortex console, Currently My role is app administrator of the Cortex xdr app (I never created any user account previously) This user account requirement is for the user who will be working on the Integration task (Cirtex xdr integration with Qradar). Can app administrator create new user account in Cortex xdr? How to create user account? What role should I assign (Specifically for integration) Regards Asif Siddiqui
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a month ago
Hi All, We have a new requirement where we need to integrate Cortex xdr with IBM Qradar and for this integration I have a IBM guide where it ask to download and install cortex xdr app, which we did, however from Cortex side (in Console) there are few steps which we need to follow like creating a syslog server etc, If anyone has performed this integration already or understand it more better, then please elaborate in simple language so It would be more easy for me explain it further to the relevant team. Regards Asif Siddiqui
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05-17-2021
07:16 AM
Hi All, I have started facing an issue where whatever actions start via action centre, First it says "Pending" after that it turns to "In progress" status. and it stays there , It never shows status as "Completed successfully" Just to test, I initiated the scan on my own system and for more than 1hour status is "in progress" (Usually the scan finishes in half an hour. Same with agent uninstallation task, Not sure what's causing this. Could anyone help here? Regards Asif Siddiqui
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04-23-2021
12:39 AM
Hi Gjenkins, There is one more question I have that if we are upgrading the agent version via the SCCM tool (deployment tool), do we need to uninstall the old version first and then install the new version or we can upgrade on top of the old version. Regards Asif Siddiqui
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04-22-2021
12:37 PM
Hi, Could you please elaborate more on the logic?
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04-16-2021
09:13 AM
Hi gjenkins, Thank you so much for your reply, The criteria or reason for excluding those systems from upgrading is that those systems used by certain client users to connect to their network via Citrix, and there is a host checker which checks the host before allowing the connection and cortex agent version 7.3 is not on their list of supported AV (only version 7.1 is supported which is soon going to be the end of life). Since the end of life for version 7.1 is 4rth June 2021, so we want to upgrade all the systems to version 7.3 and exclude the remaining systems. Now I have created a static group for these systems to be excluded from the upgrade. I need to understand when I will create an agent policy for auto-upgrade these static groups should be excluded. One more question is if we decide to use the Bigfix tool (it's like the SCCM tool) to upgrade from 7.1 to 7.3 , any idea if we can install the new version on top of the old version? or do we have to uninstall the old version first and then install the new version? Awaiting reply. Thanks! Regards Asif Siddiqui
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04-16-2021
01:06 AM
Hi All, We need to upgrade the cortex agent from version 7.1 to 7.3 via console. My concern is how can we exclude a certain range of endpoints (Suppose we have 5000 endpoints and we want to exclude 800 endpoints) from upgrading. I have created an endpoint group that we want to exclude. but not sure how to exclude. Can anyone please advise? Regards Asif Siddiqui
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02-10-2021
09:51 AM
Hi All, Here is an issue I am facing, We have a large number of endpoints which are running old content update version, Other systems are running the latest content version. Is there any way where I will push the content version from the cortex console, Basically I need to make sure all the systems are running the latest content version. Please assist. Regards Asif Siddiqui
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02-10-2021
09:45 AM
Thank you so much Gjenkins Regards Asif Siddiqui
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11-18-2020
10:04 PM
Hi All, Does any one have a sample template or document for Cortex alert /incident managment procedure. Regards Asif Siddiqui
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11-17-2020
06:15 AM
Hi All We are receiving large number of alerts in our cortex xdr console, The alert is as below, (hostname and user name I have kept as XYZ for privacy) 'Kernel Privilege Escalation' generated by XDR Agent detected on host XYZ involving user XYZ" In all the alerts the process involved is "java." I need to understand this alert and the steps to be followed next. Please share you knowledge on this. Thanks & Regards Asif Siddiqui
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