Hi, I need some help about a PAN update trouble, since december of last year can't update all the signatures of threats, APP's, url filtering and antivirus. On the dynamic update section, when checking for new version, shows an error: Failed to check content upgrade info due to generic communication error. Please try again later. When I'm testing the conection using CLI console, I make a ping and a traceroute to the update url (updates.paloaltonetworks.com) and both are successfully completed, then, I try to get the updates via CLI commands, and result are the same as the web interface: Failed to check content upgrade info due to generic communication error. Please try again later. I checked the licences and product support, and everything it's ok, all is activated and the licences still are valid. Please Help me to understand what is the problem and what need to solve this issue. I have a PAN 4020 using PANOS 4.0.5 Thank's.
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