About vinesh

Apparently they have fixed this issue with Panorama in version 6.0.4. The issue was reported as existing in versions 6.0.0, 6.0.1 and 6.0.1-h2. Please upgrade to version 6.0.4 on Panorama. If you find this answer to be 'helpful' please mark it as so or select the correct answers. Thanks! Bug IDs listed were: 62885 55074 ... View more

Hmmm, this gets tough to answer. I think that if you are getting some AD information, then you are reading security logs. I think I would turn OFF probing entirely (for now), so that you can focus on troubleshooting the UserID issue. I would change the timeout to 1/2 of your DHCP timer (so if DHCP is 8 hours, change cache to 4 hours), you need to effectively make some change to see if it a positive change or no change. I do not know the limits of how many IPs can be probed, but maybe the 201 entries is the max amount.  So, I would stop probing.  The net effect is that you have not lost any UserID information, because that is what we are troubleshooting. Make sure your UserID has the proper permissions to reach the Security Logs on the AD. Do you have the FW communicating to the LDAP server directly, or are you using the UserID agent in LDAP proxy mode? Is the FW and the DC in the same location (not across a WAN link, etc)? Ultimately, I would not have a problem creating a TAC case in this issue.  That is why there are here.  We the in the community can provide guidelines to help, but of course TAC will be the best to T-shoot and resolve this. Let me know what you find. ... View more

Hi Vinesh, There is a bunch of threads on here that basically makes sure that your version of Windows (64 or 32bit) matches your Java versions and Internet Explorer versions. i.e. 64bit Windows, 64 Java and 64bit IE must all line up for instance. I too made this mistake, and then found the correct version wouldn't install. I made it install again by manually deleting: C:\Program Files\Palo Alto Networks Temp directories c:\user\[user]\AppData\Local\Temp * and cleaning the registry I'm not sure which bit fixed it but washing the failed installation away made it work. Hope this helps, Will ... View more

Thats good news but that is it and why did it start showing up?  Is it a bug in 3.1.7? Update:  found the reason after checking the second link in my search for NaN in the fourms (Link removed, issue fixed in 3.1.8) Thanks, Message was edited by: fnichelson ... View more

we ran into the same Problem. A Bugfix is sheduled for 3.1.8 Regards Marco ... View more