About Sarc845

Hi Nikolay,   Yep, checked the service connections. Nothing strange there. ... View more

Thanks for the input, its not setup. So will probably escalate to panw     ... View more

Hi @Joel_W    Like Pavel said, you can extract the tgz file and you will get a .xml file --Go to panorama -> Setup --> Operations --> Import named Panorama configuration snapshot --> Import the extracted .xml file --Go to panorama -> Setup --> Operations --> Load named Panorama configuration snapshot --> Load the extracted .xml file -- NB - Make sure to uncheck all other options except "Retain Rule UUIDs" and click OK --Refresh the page and check for Device Groups and Templates ... View more

Hi Blilal,   Ive tested this on 5.2.9 and do not see the same problem.    Kindly can you confirm if you have authentication override setup? Network> Portal/Gateway > Agent > Relevant Agent Config > Authentication > Authentication Override:       If you have this setup it could be that the agent has a cookie and is using the cookie to authenticate. https://docs.paloaltonetworks.com/globalprotect/8-1/globalprotect-admin/authentication/about-globalprotect-user-authentication/how-does-the-app-know-what-credentials-to-supply/cookie-authentication-on-the-portal-or-gateway.html   If you do not have this on the portal and gateway I would recommend opening a case with PANW to investigate. ... View more

Hi @Nikhil,   I ran into this issue a while back, I had to create a decryption bypass for the url. You can validate it by looking at the below.   https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POJ0CAO&lang=en_US%E2%80%A9 ... View more