This issue started occurring on Monday morning. We had recently updated our domain certificate last week, but did not see any issues up until the past week. The following error is what I am seeing in the logs (T1388) 04/13/20 11:26:59:346 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:347 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:347 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:393 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:425 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:425 Info (3359): winhttpObj, dwCertError is: (T7560) 04/13/20 11:26:59:425 Info (3365): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR (T7560) 04/13/20 11:26:59:425 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:425 Debug(3419): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648 (T7560) 04/13/20 11:26:59:425 Debug(4970): we get cert error, so remove previousCertificate (T9052) 04/13/20 11:26:59:461 Debug(4930): send alive message now 3 (T9052) 04/13/20 11:26:59:461 Info (2188): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR (T9052) 04/13/20 11:26:59:461 Info (2190): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set (T9052) 04/13/20 11:26:59:461 Info (1577): Server cert query failed with error 12019 (T9052) 04/13/20 11:26:59:461 Debug(1489): DC, dump server certificate now (T11200) 04/13/20 11:26:59:461 Debug( 563): Send command to Pan Service (T11200) 04/13/20 11:26:59:461 Debug( 590): Command = <request><type>pan_msg_ping</type><result>3</result></request> (T11200) 04/13/20 11:26:59:461 Debug( 642): PanClient sent successful with 80 bytes (T9052) 04/13/20 11:26:59:461 Debug(1530): DC, read 2167 of 2167 bytes from file <Removed for security>\AppData\Local\Palo Alto Networks\GlobalProtect\ServerCert.pan. (T9052) 04/13/20 11:26:59:461 Debug(1395): DC, exportFirstCert (T9052) 04/13/20 11:26:59:461 Debug(1472): DC, could not find right property id, last error=80092004 (T9052) 04/13/20 11:26:59:461 Error(2218): error = ERROR_WINHTTP_SECURE_FAILURE (T9052) 04/13/20 11:26:59:461 Debug(4379): do not enforce 1.2, retry it now (T9052) 04/13/20 11:26:59:461 Info (2105): winhttpObj, SendRequest, m_clientCertName=(null), bIngoreClientCert=0 (T9052) 04/13/20 11:26:59:462 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=00000206F9DC73E0) (T9052) 04/13/20 11:26:59:462 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=00000206F9DC73E0) (T9052) 04/13/20 11:26:59:462 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:493 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:530 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:530 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:530 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:561 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=00000206F9DC73E0) (T9052) 04/13/20 11:26:59:571 Debug(4930): send alive message now 3 (T11200) 04/13/20 11:26:59:571 Debug( 563): Send command to Pan Service (T11200) 04/13/20 11:26:59:571 Debug( 590): Command = <request><type>pan_msg_ping</type><result>3</result></request> (T11200) 04/13/20 11:26:59:571 Debug( 642): PanClient sent successful with 80 bytes (T7560) 04/13/20 11:26:59:597 Info (3346): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=00000206F9DC73E0) (T7560) 04/13/20 11:26:59:597 Debug(3419): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=590615, result=5, dwCertificateError=-2147483648 (T9052) 04/13/20 11:26:59:680 Info (2188): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR (T9052) 04/13/20 11:26:59:680 Info (2190): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set (T9052) 04/13/20 11:26:59:680 Info (1577): Server cert query failed with error 12019 (T9052) 04/13/20 11:26:59:680 Debug(1489): DC, dump server certificate now (T9052) 04/13/20 11:26:59:680 Debug(1530): DC, read 2167 of 2167 bytes from file <Removed for security>\AppData\Local\Palo Alto Networks\GlobalProtect\ServerCert.pan. (T9052) 04/13/20 11:26:59:680 Debug(1395): DC, exportFirstCert (T9052) 04/13/20 11:26:59:680 Debug(1472): DC, could not find right property id, last error=80092004 (T9052) 04/13/20 11:26:59:680 Error(2218): error = ERROR_WINHTTP_SECURE_FAILURE (T9052) 04/13/20 11:26:59:680 Error(4540): winhttpObj, error! ipaddress <Removed for security>
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