Hi Stefan, I thought permissions and network ACLs as well at first, but here's the crux: the user id agent fails the WMI poll, but I can manually run a WMI poll from command line and it polls correctly (using same computer, same account as user id service, etc...). So it's not a permissions nor a networking issue. It's intermittent as well to add to the problem. We have not installed the new agent as we are leveraging Kerberos instead of LDAP for user to group mappings. We have plans to move to the newer agent and use LDAP instead of Kerberos, but not at this time.
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