About Herrera123

Hi Community,   I want to ask you for help! One of our sales Team agent, had an issue when she try to get inside her user portal.   The issue said "Single sing-on error".   Whe want to know how can fix this.   I apprecciate any help!.   Regards,   Steven Herrera...       ... View more

I appreciate you being able to advise me on updating the software version to which i can safely upload and according to our PA-3020 HA equipment model, we are currently in version 8.1.15-H3.   Regards, Steven Herrera ... View more

We have a problem in being able to enable Global Protect from Linux, see detailed information about the problem to guide us about it. I am writing to ask for help with a situation that I have been trying to solve for a while. I know that the Windows and Mac computers have an application to access the VPN and when you install it and follow a few steps, the procedure allows you to link the computer directly to a subnet that the proxy manages. I had previously consulted with Esteban and he had kindly tried to help me, but without success. Like Christopher, they also couldn't solve the situation. I am using Linux for my computer, the access I have to the VPN is by having a Windows computer and opening the Palo Alto Global Protect application for the VPN, then opening a virtual machine with applications like SYGA and so far it is the only one way in which I can access. I have been following up on the matter and I have already found a way to install the Palo Alto Linux application and I have been able to register the certificate, but now, again, I am stuck, since the system indicates that it is not licensed or does not have some function or active feature to be able to access, with the same procedure as in windows or mac, but with the linux that I am using. ... View more

Hi Team,   I need to open a new case from the portal, however pressing the create case button gives me an error and does not allow me to even verify the cases that I have open.   Regards, ... View more