False Positive Submission (Generic.ml)

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L1 Bithead

False Positive Submission (Generic.ml)

Dear Support,

I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.

The program is clean, signed by a trusted party and doesn't contain any unwanted behavior.

 

My company is developer a computer management system, there was a problem detecting viruses. From the virustotal website engine base "Palo Alto Networks".
Functionality generally requires server-client communication, so I want to inform that the file. My "OfficeaAgent.exe" does not contain a virus component. Please proceed with the investigation. And update the virus information at the site

Attachment
https://moscii-my.sharepoint.com/:f:/g/personal/danai_ch_codesuite_co_th/EuBUN-qM9m9JvDCS6W8tL_4Bz3s...

This my site :
https://starcatsoftware.com/

 

Best Regards

Danai Cha.

 

 


Accepted Solutions
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L7 Applicator

No longer considered malicious

View solution in original post


All Replies
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L4 Transporter

My name is Troy from the PAN TAC CyberSecurity team.  Please allow us to research this issue for you.

Highlighted
L1 Bithead

thanks for your support, Please let me know if you have any quistions.

Highlighted
L4 Transporter

We have changed the sample to benign.

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L1 Bithead

Thank you for your help, I have a question for same file name in cases on the different creation date

example

SHA256: 754a64c9d7911cd6ef9be2aef1bc21fca677805cf7c414bf6101fbaa41c4c6fe

and

SHA256: 9e4c21def844200a601beca384ddfa69eb0b1b22e3a875b30887e71b5f976005


Files from the same source code different date of creation. And investigations from different virustotal web
Will the verification still be safe, what are your recommendations ?

Highlighted
L7 Applicator

Submitted

Highlighted
L7 Applicator

No longer considered malicious

View solution in original post

Highlighted
L1 Bithead

thanks for your support, Please let me know if you have any quistions.

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