Virus Total - False Positive

[Sebin_Idrive]

Hi All,

 

I am writing on behalf of Idrive Software Inc, to intimate about the false positive warning displayed in VirusTotal Website with PaloAltoNetwork for our Remote Access Software. Since our Application is having all the security validations and certifications, it is still detected as a ' Generic.ml'  category in VT Website.

We are requesting the team to have a check on this asap and add our applications 'RemotePC.exe, RemotePCHost.exe and RemotePCViewer.exe installer setup files to whitelist. Kindly do the needful asap.

 

SHA-256: 84ab253e42aea9fcdc223997eb0fcf08e37b1af27164398a1f584d760a9b5b25
Vhash: 0470866d1c0d1c051505505016z1c9z5bz1fz

Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended.

[DaBone]

file is seen as benign

[DaBone]

Please review this post on how to deal with FPs from none customers to Palo Alto Networks.
https://live.paloaltonetworks.com/t5/virustotal/virustotal-verdict-change-request-for-false-positive...

Then create your own post with the information requested in the above post.