The LIVEcommunity has changed many times over the years, and this time we have changed again to help adapt to the ever-changing security environment. Many of us have been forced to work from home, practice social distancing and interact remotely.
Now, more than ever, fast access to quick applicable solutions is critical to addressing security threats. Perhaps even more critical is having access to a peer-to-peer community of intelligent and collaborative network security and IT professionals all working together to address similar challenges. There is no question that thousands of minds working together, creating and sharing ideas to counter security challenges, is far more powerful than a single engineer working alone.
This customer experience (CX) refresh provides our customers and our community members with a simplified experience, supports an enhanced online community journey and promotes engagement opportunities with new, fun and exciting features.
We did this for a number of reasons, but here are the big ones:
With these key factors in mind, we made some significant changes to LIVEcommunity. We believe they will help you find the information you need and connect with over 170,000 of the most progressive IT and security professionals, 24 hours a day, 7 days a week.
We hope you like what you see and feel inspired to connect, engage, and learn more. Read some of our featured articles, post a question, or better yet, answer a question! Let us know what you think. In the end, this is your community, and we are here to make it as useful as we can for you.
We have changed some things up around the LIVEcommunity, curious about what’s new? Please check out this Blog for the details:
Below you will see details about the improvements and areas you’ll see starting today. Also, please don’t forget to check out the FAQ area to see all of the answers to common questions about the LIVEcommunity.
The LIVEcommunity Blog area is “livelier” than ever. We are constantly updating—from notifications on new products, versions, and features to new training, tools, discussion of the week(DotW), tips & tricks, and anything else we think can be helpful to learn and expand your knowledge. Explore our blogs here: LIVEcommunity Blogs
We listened to your feedback on the difficulty of browsing and navigating to articles and other resources. As a result, we changed the navigation throughout the website, making it easier, more intuitive, and helpful. You can see it broken down into the following areas:
A novel concept, right? Our search engine uses artificial intelligence to produce the most relevant results and suggested solutions for our end users. Through federated search across our blogs, knowledge base articles, technical documents, and discussions, machine learning continually curates all information for the best answers and information needed.
Just look for the search on the top of every page.
The Education Services area continues to expand with areas that includes the following sections:
Explore the new Education Services area and learn how you can become a certified cybersecurity professional.
Our Discussion forums are larger than ever and have been significantly enhanced since launching LIVEcommunity years ago. With this new release, we have expanded the discussion area to now include the following areas:
With each of these areas, you can see the latest threads, including the number of Likes and count of contributions a post has to help you figure out what’s hot and what’s not. Within each thread, you now have three options:
These simple actions only take a second, but they also help build a vibrant community.
Resources are always important to help learn and solve questions and issues, so we expanded our resources to now include links to the following external areas:
Do you have feedback for us? Do you like what you see or have ideas on how to improve LIVEcommunity? If so, please Tell Us What You Think by visiting the Community Feedback Forum
Thanks for visiting! We look forward to seeing you be a part of LIVEcommunity.