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Since the launch of our original LIVEcommunity, the state of the web and user expectations have changed significantly. At the same time, the challenges faced by security and IT professionals have seen a massive shift. Now, more than ever, fast access to quick applicable solutions is critical to addressing security threats. Perhaps even more critical is having access to a peer-to-peer community of intelligent and collaborative network security and IT professionals all working together to address similar challenges. There is no question that thousands of minds working together, creating and sharing ideas to counter security challenges is far more powerful than a single engineer working alone.


With these key factors in mind, we’ve made some significant changes to LIVEcommunity. We believe it will help you find the information you need and connect with over 140,000 of the most progressive IT and security professionals, 24 hours a day, 7 days a week.


We hope you like what you see and feel inspired to connect, engage, and learn more. Read some of our featured articles, post a question, or better yet, answer a question! Let us know what you think. In the end, this is your community, and we are here to make it as useful as we can for you.


LIVEcommunity has a new look. Curious about what’s new? Here are some details about the improvements you’ll see starting today.


LIVEcommunity Blog

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The LIVEcommunity Blog area is “livelier” than ever. We are constantly updating—from notifications on new products, versions, and features to new training, tools, tips & tricks, and anything else we think can be helpful to learn and expand your knowledge. Explore our blogs here:


New Topic-Based Navigation

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We listened to your feedback on the difficulty of browsing and navigating to articles and other resources. As a result, we changed the navigation throughout the website, making it easier, more intuitive, and helpful. You can see it broken down into the following areas:

  • Getting Started – Our getting started area consists of a this Welcome message, Community Help, FAQ area, and Community Feedback.
  • News & Events – This is where you will find News, PSIRT Articles, Social Feed, and Events.
  • Collaboration – All of the communities, consisting of our dedicated Japan community, Dev Center, Tools area, and Programs.
  • Education - A newly expanded Education area to assist you in all of your education related questions. Please see below for those features.
  • Technologies – Individual pages dedicated to all of the Palo Alto Networks family of products, including Firewall, Threat Prevention, EndPoint, Prisma Suite (Access, SaaS, Public Cloud and VM-Series- AWS, GCP, Azure) as well as the Cortex Suite (Data Lake, XDR and Hub).
  • Resources – All of the resources that you need to solve your cybersecurity needs. Please see below for those features.


Smarter Search

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A novel concept, right? Our search engine uses artificial intelligence to produce the most relevant results and suggested solutions for our end users. Through federated search across our blogs, knowledge base articles, technical documents, and discussions, machine learning continually curates all information for the best answers and information needed.
Just look for the search on every page.


New Education Area

We are happy to have a newly expanded Education area that includes the following sections:

Explore the new Education area and learn how you can become a certified cybersecurity professional.


Faster, Improved Discussion Forums

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Discussion forums have been significantly enhanced since launching LIVEcommunity years ago. With this new release, we have expanded the discussion area to now include the following areas:


With each of these areas, you can see the latest threads, including the number of Likes and count of contributions a post has to help you figure out what’s hot and what’s not. Within each thread, you now have three options:

  • Like – Like posts that you find interesting or just want to show your support.
  • Me Too – The “Me Too” option allows others to note that they have had a similar question.
  • Accept as a Solution – This option appears next to every response, allowing others to see that the answer provided helped resolve the question. This helps build knowledge in the LIVEcommunity and helps others find answers quickly to questions.

These simple actions only take a second, but they also help build a vibrant community.


New Resources Area

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Resources are always important to help learn and solve questions and issues, so we expanded our resources to now include the following areas:

  • Knowledge Base – Our Knowledge Base has been expanded and improved. From newer and updated documents to translation options available for every article.
  • Customer Support Portal (CSP) – The Customer Support Portal helps you to manage your devices, gain access to support, access the Best Practice Assessment tool, and utilize many other resources available to customers.
  • TechDocs – This is the main Technical Documentation page that holds an abundance of great admin guides, white papers, release notes, and much more.
  • Cyberpedia – A wonderful online cyber resource of articles that covers topics such as cybersecurity, Threat, Ransomware, EndPoint Protection, DataCenter, Network Security, Firewall, GDPR Compliance, and even two-minute Threat Briefs.
  • Applipedia – An online version of the same Applipedia inside of the Web Interface.
  • PSIRT Articles (Security Advisories) – This is the place to come for the latest news from the Product Security Incident Response Team at Palo Alto Networks.
  • Security Lifecycle Review (SLR) – The Security Lifecycle Review summarizes the business and security risks facing an organization, providing an opportunity to review the findings and take joint action on them during an initial evaluation or as part of a regular visibility and security checkup.
  • Threat Vault (DB) – An Online Threat Database that helps correlate threat names and allows you to see where we have coverage.
  • Unit 42 – Unit 42 is the global threat intelligence team at Palo Alto Networks that delivers high-quality, in-depth research on adversaries, malware families and attack campaigns.



Do you have feedback for us? Do you like what you see or have ideas on how to improve LIVEcommunity? If so, please Tell Us What You Think by visiting the Community Feedback Forum


Thanks for visiting! We look forward to seeing you be a part of LIVEcommunity.


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Version history
Last update:
‎05-26-2020 05:52 PM
Updated by:
Retired Member