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(Ended) Join the Discussion: LIVEcommunity Roundtable

Community Team Member

jdelio_0-1623963938687.jpeg

 

Ask the LIVEcommunity team your questions today, June 15, through June 24! This special Ask Me Anything (AMA) event has no set topic; instead, it’s an open stage for LIVEcommunity members, customers, and even Palo Alto Networks employees to learn more about how LIVEcommunity functions and the team members who make it possible. 

 

Ask questions from Tuesday, June 15 to Thursday, June 24, 2021. 

 

Come back on June 23 at 8 a.m. through June 24 at 5 p.m. PDT  to join the event as our experts answer your questions!  

 

To participate in this event, please use the Reply button below to ask your questions.

 

Please be sure to click Like if a post is helpful to you and to "Accept as Solution" to let everyone know that the answer to your question hits the mark!

 

Want to learn more details about the event? Check out this article.

26 ACCEPTED SOLUTIONS

Accepted Solutions

Community Team Member

@mbordach10 wrote:

Hey, what is the best way to find out about the new events the community is now having?


Digital events are brand new to the community and we are excited to have all of our members participate!  To see upcoming and past events, navigate to the digital Events page under New & Events in the top navigation from the home page.  We recommend that you subscribe to the events that you are interested in for immediate email notifications. You can also see upcoming Interactive events from our new homepage Calendar.

 

See more information in our blog here: https://live.paloaltonetworks.com/t5/blogs/enhanced-livecommunity-experience-what-do-you-think-so-fa...

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@rjawaid wrote:

How can I use LIVEcommunity to learn more about Palo Alto Networks products, as well as their trainings?


Great question Rahmin! You can leverage our product technology resource pages to learn about Palo Alto Networks products. On these dedicated product pages, you can find videos, articles, blogs, and discussions related to the technology. In terms of training, we have an Education Services page where you can find digital learning materials, instructor-led training, certifications, and more related to our products! I’ve included some links below.

 

Education Services page

Technologies Area

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Community Team Member

@emetcalf wrote:

Does Best Practice Assessment (BPA) work with Prisma Access to help me determine if I am adhering to best practices? 



Hi @emetcalf ,

 

Yes, BPA can now generate a prisma access BPA! A Prisma Access BPA report is generated using a Panorama TSF.  One requirement is to have the Cloud Services Plugin for Prisma Access configured.  Without this plugin you can only run a regular BPA report.

https://live.paloaltonetworks.com/t5/best-practice-assessment-blogs/best-practice-assessment-bpa-can...

 
Cheers !
-Kiwi

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Community Team Member

@AVaidya1 wrote:

Hello team - how can I find self-help resources for Prisma Access?

 

Thanks! have a great day!



Hi @AVaidya1 ,

 

Prisma Access has it's own Technology Page where you will find many resources such as articles, blogs, videos, discussion boards etc,...

 

Cheers !

-Kiwi.

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Community Team Member

@OtakarKlier wrote:

How can I be alerted to new posts in areas that interest me?


Great question. In order to be notified about a new post in an area that interests you, you have to subscribe to that area. 

Here's how to subscribe to a piece of content:

  • Go to the area or item you want to subscribe to. You can subscribe to an area, discussion, blog or article.
  • In the upper right part of the window, there may be a Subscribe button.
    Click Subscribe for any updates or comments that are added to this item.
    jdelio_0-1624546367389.png

     

  • If you do not see the subscribe button, you can also subscribe to an area like Blogs, Articles or Discussions by clicking the Options > Subscribe option in the upper right part of the window.
    jdelio_1-1624546367466.png

     

For even more info about subscribing, please check out the FAQ - Subscriptions here:
https://live.paloaltonetworks.com/t5/help/faqpage/title/subscriptions

 

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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Community Team Member

@BPry wrote:
3: Is there a feature available within the community that you don't think is used as much as it should be, or that members maybe don't realize exists? 

One feature that does not seem to get enough use would happen to be the “Accept as Solution” option. 


An Accepted Solution is a way for you to choose the answer that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

 

An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

You can mark a solution as accepted only for questions that you've posted (you started the thread). LIVEcommunity moderators can also mark one of the replies to a message as an accepted solution.

How do I mark a message as a solution?

  • To mark a message as a solution, click Accept as Solution on the reply.
    jdelio_0-1624546605911.png
  • If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.
  • To revoke an accepted solution, click Options > Unmark as Accepted Solution.
  • You can choose another solution or leave the question unsolved.
LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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Community Team Member

@AVaidya1 wrote:

Hello team -

What are the various levels of the LIVEcommunity members and contributors? I see designations like L0member and L2networker. 

 

Keep up the great work!


That is a great question! Currently, the LIVEcommunity has seven user levels where community members are able to  

move up in rank by performing actions within the community (giving Kudos, posting new discussion threads, providing answers etc.)

 

USER LEVEL

LEVEL NAME

L0

Member

L1

Bithead

L2

Linker

L3

Networker

L4

Transporter

L5

Sessionator

L6

Presenter

L7

Applicator

Community Expert

Cyber Elite

 

And of course, then there is the Cyber Elite level that is awarded to our community member experts!

 

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@spoluektov wrote:

How do I run weekly statistics reports on how many questions were posted to the Beta program, how many were answered, and present it to the Product Team? 


Hi @spoluektov! Feel free to send us an email: community@paloaltonetworks.com and we can share those metrics with you.

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Community Team Member

@nhussaini wrote:

Does the Live Community team plan to collaborate with contributors across PANW and re-post articles relevant to customers from other forums like the one linked here to ensure customers are getting real-time updates regarding product information, etc?: https://www.paloaltonetworks.com/blog/security-operations/

 


We work with teams across Palo Alto Networks to communicate important information that our community members should know of which is usually shared in our general blog area. You can also visit our technology product pages where you can find specific information pertaining to that product.

 

As the Content Management Specialist, I am always interested in gathering input and feedback from our community members on what they would like to see more of!  You can always reach out to us in the community feedback area as we love to hear from our members.

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Everything about feature requests can be read here: https://live.paloaltonetworks.com/t5/blogs/how-to-use-palo-alto-networks-new-feature-request/ba-p/40... 

(And in the linked topics in this blogpost)

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Community Team Member

@Sec101 wrote:

Why does the "send message" button not work in this live community forum?  As in, I am unable to direct message a person listed in a post.


This is a great question. The new Messaging option is NEW to the LIVEcommunity, but the problem is that both the sender and receiver need to enable this option in order to send messages, as it is NOT enabled by default. 

 

To enable this option, please go into your UserID > My Settings 

jdelio_0-1624572251369.png

 

And inside there go to Preferences > Private Messenger

And then be sure to enable “Turn on private messages” and then Save.

 

For even more information about using Private Messenger, please see the Private Messaging section of the FAQ page here:

https://live.paloaltonetworks.com/t5/help/faqpage/title/pm

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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Community Team Member

@justjoe13 wrote:

Can you share the best way to do a search in LIVEcommunity to find what I am looking for?


Thanks for the question, my answer is going to be brief, as there are many ways to search through the LIVEcommunity, but I will say that start with the top search window, which allows you to search and see search results through the entire LIVEcommunity, TechDocs and KB. 

If you are in a specific area, you can search just that area for information using the drop down option to select: 

  • All Community
  • This Category
  • Knowledge Base
  • Users

jdelio_0-1624572602179.png

 

For even more information on searching in the LIVEcommunity,(where we cover suggested and filtering results)please see the Search section of the FAQ page here:

https://live.paloaltonetworks.com/t5/help/faqpage/title/search

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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Community Team Member

@BPry wrote:
  1. What's your favorite new feature that was added to LIVEcommunity with the latest updates?

That's a great question and a few of us on the team wanted to share our thoughts!

On the main page we now have featured posts and trending conversations - @jdelio

 

I particularly like the brand new icons in the discussions area (PAN approved / Community Expert Verified).  It adds additional authority to a provided solution and provides confidence for readers. - @kiwi

 

My favorite feature is the new look and feel of the LIVEcommunity itself. I also like how on the main page our community stats are upfront and center. - @jqualls 

 

I like the ability to Subscribe and get email notifications to areas that are important to me. You can subscribe to most locations in LIVEcommunity such as discussions and events! You can even subscribe to a specific post or topic. - @crasmussen

 

I like the trending conversations which is a new rotating area on the homepage. It’s great to be able to see all the popular conversations happening across the community in real time.  - @agalindo

 

Have you noticed the new Leaderboards? At a glance you can see the top Solution Authors, Top Contributors and see which members are receiving the most Likes. This is such a great way to engage and connect with experts that are providing great guidance and answers to common questions.   - @jforsythe 


 

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@BPry wrote:
  1.  
  2. If you had to give someone an elevator pitch on why they should be engaged in the LIVEcommunity forums, what would it be?

The LIVEcommunity forums are a great place to meet with other experts.  It’s a great resource to find answers to your questions, or help others by answering their questions and feel good about yourself in doing so! It’s also a good way to stay up-to-date on the latest and greatest updates, features, events, etc.


 

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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@vsys_remo wrote:

I have some ideas for how to's and configurationadvises. Is this something for this community and if yes, where and how should I submit them?


Absolutely, we’d love to hear your ideas for useful and helpful resources. Please visit the community feedback area and share your ideas with us. We’d love to partner with you in sharing ideas and best practices. 

View solution in original post


@vsys_remo wrote:

Are there all / a lot of paloalto employees involved in this community (as I saw usernames of some of them when using the @ to mark someone) or do they just get a username here without using / participating in this community?


Thanks for inquiring on the level of engagement from our employees. :)  Palo Alto Network Employees are very active and participate in the community. 

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Community Team Member

@reaper wrote:

Are there plans for more statistics/gamification? I'd like to see leaderboard per quarter/year/all time and maybe some new ranks :) (prestige mode?)


Hi there!

As part of the recent community updates, the leaderboard area is now more prominent across LIVEcommunity. For example, on the homepage you can see Top Solution Authors, Top Liked Authors and Top Contributors. You can select “view all” to see an expanded leaderboard view with time ranges.

 

crasmussen_0-1624647601124.png

 

 

And yes! We do have plans to revamp and update ranking and badges across the community.  Thanks for asking and stay tuned!

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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@vsys_remo wrote:

Are there statistics about how the community grew over time since the beginning of live community?


Hi...thanks for your question! :) We are excited to share that we have over 185K+ active network and cyber security pros and the community is growing at an average of 20%+ annually. 

All thanks to folks just like you! Thank you for sharing your experience and participating in the community.
We like to think….. "Thousands of minds working together to create and share ideas are far more powerful than a lone engineer!"

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Community Team Member

@vsys_remo wrote:

If I have a problem and need help from the community, is there a guidline on what information I should include in my post or are there troubleshooting steps I should take prior to ask the community?


This is a great question, and can apply to just about any topic. 

When you are posting any question to the community, be sure to include all of the basic information that would help others solve the problem. 

I would start with the product, the version being used, what your issue is, is this a new or pre-existing configuration, and if so, has anything changed?

 

As far as troubleshooting, there are many troubleshooting guides when it comes to our products—it just depends on the product. I would recommend searching for “troubleshooting”+ whatever product you need help with, For example if you needed to troubleshoot GlobalProtect, we have a guide on that here:

https://live.paloaltonetworks.com/t5/management-articles/troubleshooting-globalprotect/ta-p/75770

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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Community Team Member

@vsys_remo wrote:

Over time palo alto aquired quite a few comoanies and integrated their products into the paloalto ecosystem. Where is the right place to ask questions for all of these products?


Great question! The best place to start would be the LIVEcommunity technology pages. Each page has a designated discussion area where you are able to post and ask any questions. For example


If you are unable to find what you are looking for on the technology pages, you can always reach out in the general discussion area or our community feedback area.

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Community Team Member

@Sec101 wrote:

Why does the "send message" button not work in this live community forum?  As in, I am unable to direct message a person listed in a post.


Hi, thanks for letting us know. We just enabled it for you. Please confirm and let us know. 

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@OtakarKlier wrote:

Hello,

Is there a CyberRange that users can go into and test their skills?


Yes, there is a Cyber Range that Palo Alto Networks offers an opportunity to learn and to allow users to test their skills. 

Please read the Palo Alto Networks Blog all about it here:

https://www.paloaltonetworks.com/blog/2018/01/cyber-range-fueling-next-generation-cyber-defenders/

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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Community Team Member

@vsys_remo wrote:

Paloalto customers already use their support account for the log in to this community and also recently the new cloud identity feature was added to cortex. Are there plans to support logins for customers to the support portal, cortex and also the live community with federated logins via azure ad, okta, ...?


Thank you for your question! We’ll be sure to let community members know if there are login changes to be aware of.

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@vsys_remo wrote:

Will ther be some more cortex capture the flag events in the future?


Yes- take a look at the events listed here: https://events.paloaltonetworks.com/

The next Cortex XDR Capture the Flag event is scheduled for 

Friday 2nd July 

10:30AM–12:00PM CEST

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@vsys_remo wrote:

Even if the community maybe does not contain "highly confidential" data, wouldn't it be good to use 2FA for the log in or let the users choose if they want it or not?


Thanks for the recommendation. We really appreciate ideas from our members to help improve LIVEcommunity. Keep them coming!

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

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Community Team Member

@vsys_remo wrote:

When calling support and waiting on someone to pick up the phone, there is alwas the question if you already checked out the live community. While I also know support uses this community sometimes (as they once sent me a link to a post I wroty by myself) there probably are ressources that support uses (troubleshooting guides, informations about current issues and maybe even workarounds), so wouldn't it make sense to share a lot more of these informations here in the community (at least if I am right and they do exist) to reduce support calls one one side and help the customers even faster as they may be able to solve their issues without help from support?


Thanks for the comments, We do want the LIVEcommunity to be the FIRST place that people start looking when they need help or when they have a question. We are constantly adding more content and information to the LIVEcommunity via Blogs, Articles, Videos, and our YouTube. But we also have Techdocs and our huge KnowledgeBase that is accessible whenever you search from the Main LIVEcommunity page: HTTPS://live.paloaltonetworks.com

I do appreciate the request, and we will do what we can in the future to add more documentation to help everyone.

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

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52 REPLIES 52

L4 Transporter

How can I use LIVEcommunity to learn more about Palo Alto Networks products, as well as their trainings?

L4 Transporter

Does the Live Community team plan to collaborate with contributors across PANW and re-post articles relevant to customers from other forums like the one linked here to ensure customers are getting real-time updates regarding product information, etc?: https://www.paloaltonetworks.com/blog/security-operations/

 

Cyber Elite
Cyber Elite

How can I be alerted to new posts in areas that interest me?

L3 Networker

Hey, what is the best way to find out about the new events the community is now having?

L0 Member

Can you share the best way to do a search in LIVEcommunity to find what I am looking for?

Cyber Elite
Cyber Elite
  1. What's your favorite new feature that was added to LIVEcommunity with the latest updates?
  2. If you had to give someone an elevator pitch on why they should be engaged in the LIVEcommunity forums, what would it be?
  3. Is there a feature available within the community that you don't think is used as much as it should be, or that members maybe don't realize exists? 

L1 Bithead

Does Best Practice Assessment (BPA) work with Prisma Access to help me determine if I am adhering to best practices? 

Community Team Member

@mbordach10 wrote:

Hey, what is the best way to find out about the new events the community is now having?


Digital events are brand new to the community and we are excited to have all of our members participate!  To see upcoming and past events, navigate to the digital Events page under New & Events in the top navigation from the home page.  We recommend that you subscribe to the events that you are interested in for immediate email notifications. You can also see upcoming Interactive events from our new homepage Calendar.

 

See more information in our blog here: https://live.paloaltonetworks.com/t5/blogs/enhanced-livecommunity-experience-what-do-you-think-so-fa...

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

View solution in original post

Community Team Member

@rjawaid wrote:

How can I use LIVEcommunity to learn more about Palo Alto Networks products, as well as their trainings?


Great question Rahmin! You can leverage our product technology resource pages to learn about Palo Alto Networks products. On these dedicated product pages, you can find videos, articles, blogs, and discussions related to the technology. In terms of training, we have an Education Services page where you can find digital learning materials, instructor-led training, certifications, and more related to our products! I’ve included some links below.

 

Education Services page

Technologies Area

View solution in original post

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!