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At Palo Alto Networks, we are focused on Customer Support and helping Security Professionals finding the answers that they need to address their daily Security Challenges. One of the ways that we are doing that is with the introduction of the Customer Support Resources Made Simple Video Series.
Steve Cloughesy, VP Customer Support Delivery Americas, kicks off the video series, introducing all of the parts of this video series. He talks about Beacon, BPA Tool, Online Resources, Searching, Chrome Extension and Customer Support Portal.
We welcome you to view the entire playlist here:
Customer Support Resources Made Simple Video Series Playlist
In order to help organize this series, it has been broken down into the following parts (Videos):
Information about Beacon
https://www.youtube.com/watch?v=7SAOTvEHOBc
Best Practice Assessment (BPA) tool overview
https://www.youtube.com/watch?v=PslC-zY04mI
Palo Alto Networks Online Resources - LIVEcommunity, KnowledgeBase (KB), and TechDocs
https://youtu.be/4oDIZAzP8aY
Getting around in the LIVEcommunity - Tour of LIVEcommunity
https://youtu.be/P8lFxNrCTl4
Searching on LIVEcommunity
https://youtu.be/wDj7MteEAHA
Palo Alto Networks Google Chrome Extension
https://youtu.be/HcbFceiKg8M
Open case in Palo Alto Networks Customer Support Portal (CSP)
https://youtu.be/a79sGqslqnU
Opening a New Critical Case / Escalation Methods Palo Alto Networks
https://youtu.be/xR2TiovzB2I
We hope that this helps introduce you to what we have to help answer your daily questions.
We welcome you to browse all of the blogs and articles that we have in the LIVEcommunity, as well as participate in the Discussion areas to help get your questions answered.
And worst case, if you are still not able to find an answer that you need, you can open a support case from the Customer Support Portal (CSP) here: Customer Support Portal
Thank you for using Palo Alto Networks security solutions.
Thanks for taking time to read my blog.
If you enjoyed this, please hit the Like (thumb up) button, don't forget to subscribe to the LIVEcommunity Blog area.
As always, we welcome all comments and feedback in the comments section below.
Stay Secure,
Joe Delio
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