Creating a ServiceNow incident by taking the Slack user responses

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Creating a ServiceNow incident by taking the Slack user responses

L1 Bithead

Hi All,

We have a requirement to create a ServiceNow ticket by taking the slack user responses.

I have built a playbook which does send the SlackBlockBuilder to the specified Slack channel but the playbook runs only when an incident is attached to it.(I'm running the playbook by creating an empty incident manually in xsoar), but I want to playbook to run automatically .


Can someone please help with this?


L4 Transporter

Hello @KHassan 


Thanks for reaching out on Live Community. Unfortunately this forum is only for XDR related discussions. Please ask XSOAR related questions in below forum.


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