How to send via HTTP to the XSOAR data to be injected in a playbook?

[wojtek.swiatek]

I have a playbook that needs feedback from outside. To set some context, let's say that the playbook generates a UUID a5de4f06-2941-4e26-975e-5e6cb316916d and informs a user that they need to go to https://example.com/a5de4f06-2941-4e26-975e-5e6cb316916d. Over there they have some things to set and the backend of https://example.com is ready to send a POST back to my XSOAR with some relevant content.

I want this call to be intercepted by the XSOAR and inject the information into the playbook that started the process. I am open to how this could be done (a unique webhook generated ad-hoc by the playbook awaiting the reply, a long-lived playbook that retrieves such calls and dispatches them to a running playbook, ...)

Is this possible?

[ysato]

Hi @wojtek.swiatek ,

My initial thought is to use Data Collection task to request for an input via Email or another communication method to look for some inputs from outside of XSOAR. The benefit of utilizing this is the respond will be tied back to the task/playbook so you don't need to manually look for the response.

If you use Webhook integration, it will create a separate incident instead of feeding into the existing incident which can be managed but it will involve extra developing and routing.

Let me know your thought on Data Collection (https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/8/Cortex-XSOAR-Administrator-Guide/Create-a-...)

[wojtek.swiatek]

I know about Data Collection but I find it very limited (yes/no/multiple choice questions) without the ability to neither send a comment or attach a file.

If my view is incorrect I would love to be corrected as using a built-in solution would be much easier.

[ysato · Accepted solution]

Hi @wojtek.swiatek,

If you change Answer Type of a question, you can request different options such as short text (comment) and attachments (file upload). 

[wojtek.swiatek]

Thank you very much. I did not realize that such complex requests were possible. I think it will cover all my use cases.

Would you know if there is documentation about how to better style the email and the web interface it points to?

EDIT: I see that the config for the mail part is here: https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.10/Cortex-XSOAR-Administrator-Guide/Custom... (also works for 8.x)

I cannot find anything for the web page though.

[ysato]

Here are some resources related to Data Collection. These might not cover exactly what you need for your situation but they cover a good portion of its functionality.

https://www.youtube.com/watch?v=795E42gz8M8

https://www.youtube.com/watch?v=4J0F-5tK5sg

https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.12/Cortex-XSOAR-Administrator-Guide/Data-C...