Any help about how to uninstall Traps 5.4.0.39901

[Unknown10]

Hi guys, I have a question about Traps. I didn't install it but somehow it was installed to my laptop (this is home laptop, not business one). Now I want to uninstall it but it asked for uninstall password. And I obviously don't have one, because I didn't install it and set one. So is there anyway to uninstall it without the uninstall password? Thanks if you're willing to help.

[kiwi]

Hi @Unknown10 ,

Try your luck with the default password (Password1). (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/endpoint-security/custo...

If that doesn't work you can push a new password to the agent through the ESM.

If all else fails, I'd recommend reaching out to support.

Hope it helps,

-Kiwi.

[BPry]

@Unknown10,

Traps should be reporting where it's registered directly in the console. Since Traps can't just install itself automatically, it's likely that you got this install pushed from a company you work for/with through connecting to their VPN or something like that. If you can find out where it's trying to check-in to, you can contact that company to have it removed.

Outside of the password being the default Password1, or getting the company to tell you the uninstall password or push the uninstall command to your agent, you would need to reinstall your OS to actually remove the Traps agent. The uninstall password is baked into the Traps profile and the MSI itself. 

[Unknown10]

Hi Kiwi, I tried it but unfortunately it didn't work, anyway thanks for your help.

[Unknown10]

Hi Bpry, my laptop's not a business one. It's my personal which I use at home. And I tried to install ESM Console and Traps Agent but they required something that I don't have. However, I had to download an uninstall software to do that, and now the problem solved. Thanks for your response.