Came in today with users screaming that they were getting blocked on all websites. Finally extracted enough information from them that the category was coming up as “unknown” for all sites…even Google. Decided it had to be an issue in the URL filtering…updated to latest Brightcloud…no change.
Thought URL cache or dynamic URL cache might be the issue. SSH-ed into the firewall and issued a clear url-cache all. That fixed it. Seems that the URL cache was corrupted. BTW…I am running 5.0.3 on my PA.
Just thought I would pass that bit of information around in case you encounter that issue, too.
Has anyone else seen this before?
I'm assuming you work for PA... do you guys have appliances running 5.0 that you can try to recreate this issue with?
I have a PA4020 running PANOS 5.0.3 with URL Filtering update 4058 that exhibits this issue (only custom URL categories show up with the correct category).
I also have a PA5020 running PANOS 4.1.8 with URL Filtering update 4058 that does not exhibit this issue.
Just a minor update - we're still investigating the root cause of the issue and why it seems to have only affected PAN-OS 5.0.x and not PAN-OS 4.1.x customers (if you're using PAN-OS 4.1 and see this issue, please let us know). In the meantime, it appears that the key to restoring functionality is to restart the device server - you should not need to clear your entire cache.
More updates as they come.
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