Application Catagory is not working

Hi Team, 

We are facing issue with the firewall policy is not working,

we have a backup server(Acronics) that we neeet to allow communicaion between agent and server

we have create a access policy for the communication but once we remove the co

Customer portal login Issue

Geeting message "Your membership has expired or has not been approved, please contact Palo Alto Networks Support." while trying to raise Case in palo alto network portal.

GlobalProtect error message mfc120.dll is missing during upgrade

We have recently rolled out GlobalProtect version 3.1.1 and have started to see the following error message on some users machines during the upgrade: "The program can't start because mfc120.dll is missing from your computer. Try reinstalling the pro

Symmetric return with ECMP not working

Hi All,

We have dual ISP setup, and to load-balance the traffic we are using ECMP with static routes, and it works fine for the internet bound connections and traffic gets load-balanced.

We however face issues with connection to our VPN servers in th

Failed to fetch device certificate. OTP is not valid

Hello.

So, Failed to fetch device certificate. OTP is not valid issue.

Secondary NTP Server : pool.net.org

mgmt interface mtu : 1500 (default)

I have changed the mtu value, but the same phenomenon is happening.

Cortext DataLake user management

Looking for help on how to manage user accounts for Cortex DataLake app.  I have searched the support portal and Palo Alto's support docs, but do not see any instructions on how to manage user accounts for this app.

thanks

Error Uninstalling GlobalProtect on Windows 10

Custom report emails blank??

I have 4 custom reports that if I 'run now' they display relevant information.  But once I put them in a group and scheduled them to email/run everynight they come through blank with the message 'There is no PA-report-01 report on Sunday, Mar 18.'   

Reporting incorrect content in knowledge base

Hello,

is this an appropriate place to report incorrect content in the knowledge base?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7yCAC claims that

Edit Continue button in response pages

Hello all,

Hope you are doing very well.

We would like to modify the continue button itself in the reply pages.

Instead of adjusting the size of the Continue button, can we modify it such as adding another comment or replacing the button with an image

Does CVE-2023-0004 affect superuser(read-only)?

https://security.paloaltonetworks.com/CVE-2023-0004

Add a Ztp paloalto firewall to panorama

Hi Sir.

Working in ztp mode and trying to work with the Palo Alto firewall.

I saw that link and set it up, but the connection is failing. ↓

https://docs.paloaltonetworks.com/panorama/9-1/panorama-admin/manage-firewalls/set-up-zero-touch-provision

TLS 1.3 has General Protocol Error

Hi all,

Fairly new to PAN OS and have just enabled decryption on my 10.2.3-h4 VM-300 firewall.  In my decryption logs, all entries for TLS 1.3 are having a 'General Protocol Error'.  When running a v11.0.1 firewall (that I had to downgrade due to dat

Netflow exports to 3 servers

Is it possible to export netflows from one interface to 3 different server IPs?  The most that can be added to a profile is 2.