General Topics

Correct Way to Add Cortex Exclusions

Often, we get requests from application admins and their vendors to exclude an application or folder from the anti-virus or security software. In the past, we have entered these requests into the Allow List of the related Malware Profile (which has b

Globalprotect for Android failing to connect

We're having an issue with GP where all other clients (Windows, Linux, MacOS, iOS) are able to connect with the exception of android devices. Users authentication successfully, get the MFA prompt from DUO, and then get this error:

The network conne

Beginner

For beginners, what is the best course to start with?

Is there anyway to translate e-learning contents in Learning Center?

I'm ESL person and trying to translate contents to other.

The screenshot as below is the current result. As you can see header is translated to my selected language under my profile.

The content is in English.

When I tried to use "google translate"

Kerberos error

Recently we have down the one of our DC server. Since after we are getting Kerberos error.  Please share solution to fix this. 

Configure SDWAN with only one transport (FTTH)

Hi,

We need to configure SDWAN with only one internet (transport) line. Is that possible in Palo Alto SDWAN or you need two o more lines? Someone who can confirm.

thanks

Unable to open TAC cases due to mandatory TSF file upload requirement

hi guys, 

I am trying to open a TAC case in PA portal, however it seems there is latest change happen which requires a TSF file upload mandatory.

SInce we are a restricted site, we cannot share or upload anything on the portal. Because of this issue,

log forwarding to syslog | drops and queue

Hi everyone,

Can anyone advise what's wrong here. 

Issue with log forwarding to syslog PA 3250 running on 11.1.6-h10. Only few logs are being sent to server, others are dropped. Here is the flooding messages in the logrcvr log file:

2025/08/11 16:

Where i find NGFW-Engineer Exam Information

I can't find information about this NGFW-Engineer exam on the official site. And yes, how to prepare for this exam, with which practice tests can I prepare for this exam? I have consulted many certified people and they have mentioned many sources.

XML API Results for Custom Report Not Matching Data From Panorama GUI

Hello,

I am attempting to use the XML API for Panorama to capture the output of a report.  I am able to successfully pass the custom report name to the API and get some results, but the results are missing the Source User field outlined in the repo

Blocking Torrent/P2P Connections using app ID.

Hi Palo Alto Community,

I hope everyone’s having a great day! We’re working to enhance our network’s security by blocking torrent and other risky P2P communications. I’ve set up a deny policy using the “bittorrent” and “bittorrent‑sync” App‑IDs, bu

Expedition migration tool download

Kindly your help to get the direct link to download last version for Expedition migration tool as OVA.

I tried to find it in the community but did not find a new version.

GlobalProtect on HA

We get

SSL connect select error: 0(Resource temporarily unavailable), time left: 0
P26083-T33415 08/07/2025 00:31:33:272 Debug( 468): SSL connect failed
P26083-T33415 08/07/2025 00:31:33:272 Debug( 66): detailed SSL error info:
P26083-T33415 08/07/2025