Note: This notice applies to customers with WF-500, WildFire Cloud, and PAN-DB.
This notification is to provide you advance notice that the SSL certificates used by PAN-OS/Panorama to authenticate to the WF-500 appliance, to the WildFire public cloud service, and to the PAN-DB URL filtering service will expire on January 21, 2016 18:23:01 UTC.
Following the expiration, PAN-OS/Panorama devices that have not been updated will not be able to communicate with those services.
To ensure service continuity for WildFire and PAN-DB, all users are advised to complete one of the following steps:
1. Install content version 550 (or later).
• 5.1.11 (scheduled for week of Jan. 11, 2016)
• 6.1.9 (scheduled for week of Jan. 11, 2016)
If you have any questions regarding this notification, content releases, or the upgrade process, please don’t hesitate to reach out to your support provider or Palo Alto Networks Customer Support at +1 408.738.7799 or visit https://live.paloaltonetworks.com/t5/custom/page/page-id/Support.
The Palo Alto Networks Support Team
PAN-OS 7.0 and later > debug software restart process user-id prior to PAN-OS 7.0 > debug software restart user-id
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