General Topics

Global Protect fails to connect Apple iOS

Hi all,

We're encountering an issue when trying to connect to our VPN using the GlobalProtect app on iOS. After entering the portal address, the app redirects to Azure AD for authentication. Once credentials are entered, we receive the following erro

Microsoft WNS App ID

I work with a network scenario where we have two firewall towards the internet and the desktop PCs are behind PaloAlto as perimeter and Cisco as internal firewall, so we can compare the same traffic whether it is identified properly or not.

It seem

About side scrolling in the UI

Hi. I'm used to do side scrolling in Chrome by using this combination: shift + mouse wheel.

But when I try that (for example in the Policies tab) i get "diagonal" scrolling.

I think that current implementation of scrolling relies on javascript. You s

VPN tunnel monitoring/alerting

When NOT using tunnel monitoring and keying off events ids for "tunnel-status-up/tunnel-status-down",  what is the best logging to alert on for tunnels going up or down?

Is it only alertable/trackable by 
( eventid eq 'ikev2-nego-ike-dpd-dn' )


Or is the

decryption error with Anydesk

Dear Community!

I´m trying to use Anydesk and it only works with decryption policy disabled, somehow the predefined exclusion for Anydesk is not working.

While checking the decryption logs I can see the following error:

"tlsv1 alert insufficient se

Can ACC data really display data per user group?

Hello!

I´m trying to filter data, in particual user activity, by using filter "user group" however I only have the data filter by user or IP, not using the group.

Do you know if you can actually filter data from any widget of the ACC by using the

Issues GP in Iphones

On iPhone, the  gw for SAML authentication does not open the system browser (Safari). It opens the embedded browser. We configured the "default browser" in APP config like YES. 

In android is working fine but no in iPhones. Why? any incompatibili

versions 10.2, 11.1, 11.2 - which is best?

of the current trains 10.2, 11.1, 11.2, which would be the best in terms of robustness and stability?  I am running PA-440 and PA-3250.  The later trains dont have any features i need over and above what is available in 10.2. 

Unable to HTTPS or SSH into new out of the box PA440

Had a new PA440 delivered to a remote location. I am able to ping the device (192.168.1.1) but am not able to HTTPS or SSH into it. Assuming that my IT person at the remote location has the device plugged into the MGT port and in the switch, which si

Unable to open TAC cases due to mandatory TSF file upload requirement

hi guys, 

I am trying to open a TAC case in PA portal, however it seems there is latest change happen which requires a TSF file upload mandatory.

SInce we are a restricted site, we cannot share or upload anything on the portal. Because of this issue,

Ticket cannot be generated due to TSF file loading failure

We are trying to generate a support ticket, but when loading the files (including the TSF File), the upload stays like this, without allowing the ticket generation.