VirusTotal

Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
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False Positive: Reflexive Arcade

File Hash: d0755a98fa60e8a12f7029ad8dde9ec9a1d1b48f7b68bb7d752d9af59c60d0e7

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/d0755a98fa60e8a12f7029ad8dde9ec9a1d1b48f7b68bb7d752d9af59c60d0e7?nocache=1

Current VirustTotal Ver

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False Positive: HelpDesk Viewer.

A false positive has been detected for HelpDeskViewer.exe. 

 

File Hash: <ec9eebf141d9f9a6bfc29b7de82f39a94286f05dcc85088d1c0d6e022fd76290>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/ec9eebf141d9f9a6bfc29b7de82f39a94

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Resolved! Fals Positive: HelpDesk Viewer.

A false positive has been detected for HelpDeskViewer.exe. 

 

File Hash: <960174182b583970c00a7948ffd2a1237dfd98699a8200a780490783d1ae5c1e>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/960174182b583970c00a7948ffd2a1237

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FP

File Hash: 9a3fbfc0c1eef91b91b19f3c3976d5d8265a151628a301a08d309f44378d2ae0

Link to Virustotal report for the file:https://www.virustotal.com/gui/file/9a3fbfc0c1eef91b91b19f3c3976d5d8265a151628a301a08d309f44378d2ae0?nocache=1

Current VirustTotal

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beniam by L2 Linker
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VLC False positive

Hi all.

 

File Hash: 9742689a50e96ddc04d80ceff046b28da2beefd617be18166f8c5e715ec60c59
Link to Virustotal report for the file: https://www.virustotal.com/gui/file/9742689a50e96ddc04d80ceff046b28da2beefd617be18166f8c5e715ec60c59

Current VirustTotal Verd

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false positive

File Hash: a7a6ad3776336e39a9fbdbbf59f5a32aca7e5fa9a73b141a1f2db9e3d167c239

https://www.virustotal.com/gui/file/a7a6ad3776336e39a9fbdbbf59f5a32aca7e5fa9a73b141a1f2db9e3d167c239
Current VirustTotal Verdict: Generic.ml

This is the one-click setup client

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bobopu by L0 Member
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Palo EDL list - some malicious IPs not included

Hi,

 

Just want to make sure I understand Palo's EDL's correctly: a client has a query about 3 IP addresses that are not included in Palo's EDL, but is picked up as malicious via Virus Total and MXToolbox

138.199.15.177

179.43.149.114

45.148.10.237

 

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R.Bester by L0 Member
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  • 2 replies
  • 0 Likes

Apple Relay Blocked

Hi All

 

I have suddenly started seeing a lot of Blocks for icloud.net and .com addresses, after checking them on Virustotal, they are all rated benign, the logs are HIGH and the action is Sinkhole which is fine because that is the policy that is con

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Report false positive 2

 

File Hash: 3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8dd45a83b657e

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8dd45a83b657e

Current VirustTotal Verdict: Ge

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Report False positive

 

File Hash: 512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d1698

Link to Virustotal report for the file:  https://www.virustotal.com/gui/file/512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d1698

Current VirustTotal Verdict: G

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VT Request change for False Positive

File Hash: fe18039452f6289f3a5fcd252fe0317b9dca717ba826516da1cfdd395acfad37

Link to Virustotal report for the file: VirusTotal - File - fe18039452f6289f3a5fcd252fe0317b9dca717ba826516da1cfdd395acfad37

Current VirustTotal Verdict: Generic.ml

Descripti

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Resolved! VT Change Request for False Positive

Dear Vendor,

I am writing from the developer company of the file contained in the following virustotal link: VirusTotal - File - fe18039452f6289f3a5fcd252fe0317b9dca717ba826516da1cfdd395acfad37

I request kind support in reviewing the search engine ve

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False postive on https://app.wavecnct.com/

Hi there, we are not Palo Alto Networks customers but some of our customers are and they are getting false positives on our domain https://app.wavecnct.com/. When checking with https://urlfiltering.paloaltonetworks.com/query/ , I see that we are cate

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Resolved! False Positive

A false positive has been detected for RemotePC.exe. Please resolve this.

 

File Hash: <929803af7c4690cb6b282a05e503698ac5ea3fede9562eaa3ef5e11d17b4c264>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/929803af7c4690cb6b2

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HelpDesk Viewer: False Positive

False positive has been detected for the HelpDeskViewer.exe. Please review.

 

File Hash: <276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/276d5242719b7f823

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