Global Protect - ARM client

[ddregs]

As stated with this link, a client version of GlobalProtect for ARM has been released

GlobalProtect fails to connect on windows 11 ARM64 with error message: Could not connect to the Glob...

As I migrated to a new machine (ARM processor , a Mac Studio M2 Ultra) from an old one from 2015, I need this client to connect to 2 networks for my customers, as Parallels with Win11-ARM64 cannot use the standard 64 bit Intel client, and the download page for my 2 customers only show the Intel and Mac ones.

So far, I asked the IT support of both organizations a couple of months ago to provide me the new client for ARM, but I didn't get it yet.

I don't understand why this software is not downloadable by a user and it needs a Palo Alto user id with contracts/serial number/and so on. I already went the high route and IT departments in big companies is a mess.

Is there anyone who has a working link to download this software?

Thanks in advance

[zhixuanzhou]

Any update for this issue? Did you get the ARM64 global protect? Im facing the same issue right now.

[jamie_mcparland123]

Having the same issue. Not sure where to get the ARM client for Windows 11. 

[JayGolf]

Hi @ddregs , @Jamie_mcparland123 ,

 The only way to get the download for the ARM client is to get it from CSP admin within your company. You can try requesting for them to invite you as a CSP user.