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Access the support portal | Customer Support Portal |
Have a valid support contract and need to register for a support account? | Request an Online Support Account |
Problems logging into the support portal or registering? | Get Login / Registration Assistance |
For urgent issues, please contact Palo Alto Networks support on the following numbers
Contact TAC by Phone |
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North America (NAM) | +1 408 738 7799 | Available from all countries |
EMEA | +31 20 808 4600 | Available from all countries |
APAC | +65 3158 5600 | Available from all countries |
WorldwideSee country listings below (by region) |
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North America |
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United States | +1 866 898 9087 | Toll free |
Canada | 1 833 673 6176 | Toll free |
Africa |
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Kenya | 800211159 | Toll free |
Nigeria | 7080601264 | Toll free |
Asia Specific |
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Australia | 1 800 002 378 | Toll free |
China | 400 639 9205 | Shared costs |
Hong Kong | 30126300 | Local |
Indonesia | 1803065140 | Toll free |
India | 1800 442 0164 | Toll free |
Japan | 01 2018 4025 | Toll free |
Malaysia | 1800882037 | Toll free |
New Zealand | 800430199 | Toll free |
Philippines | TBD | TBD |
Singapore | 18004075110 | Toll free |
Taiwan | 800868832 | Toll free |
Thailand | 1800019003 | Toll free |
Vietnam | 121020043 | Mobifone users |
Vietnam | 12032637 | VNPT users |
Vietnam | 12280947 | Vitel users |
Europe |
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Belgium | 80089179 | Toll free |
Denmark | 80810351 | Toll free |
France | 186995753 | Local |
France | 805543002 | Toll free |
Greece | 80044144034 | Toll free |
Germany | 69945189855 | Local |
Ireland | 1800806934 | Toll free |
Italy | 800949967 | Toll free |
Netherlands | 8003949048 | Toll free |
Norway | 80031382 | Toll free |
Russia | 8005510427 | Toll free |
Spain | 900816636 | Toll free |
Sweden | 201604298 | Toll free |
Switzerland | 445299182 | Local |
Switzerland | 800110271 | Toll free |
United Kingdom | 2039012097 | Local |
United Kingdom | 8000234703 | Toll free |
Latin America |
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Argentia | 8002667502 | Toll free |
Brazil | 8000475053 | Toll free |
Panama | 8006166 | Toll free |
Portugal | 800210062 | Toll free |
Middle East |
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Bahrain | 80006929 | Toll free |
Israel | 1809344562 | Toll free |
Qatar | 00800101606 | Toll free |
Saudi Arabia Support | 800844 0412 | Toll free for Saudi Telecom Company Customers Only |
Saudi Arabia Support | 800850 0011 | Toll free for Bharti Airtel Customers Only |
United Arab Emirates Support | 8000 444 0585 | Toll free |
Read Palo Alto Networks Global Customer Services Support Resource Guide for an overview of support resources, the technical case workflow, and service-level agreements for case response times.
Premium Partner Support | Please contact your Authorized Support Center. | |
Sales |
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Media Contact | paloaltonetworkspr@vocecomm.com | |
Beacon/Training Questions | beacon@paloaltonetworks.com | |
Certification Questions | certification@paloaltonetworks.com | |
Global License Renewals |
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Partners | nextwave@paloaltonetworks.com |
For an overview of the Palo Alto Networks Customer Support Process including service level agreements and escalation process, please see Customer Support Plan.