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|Access the support portal||Customer Support Portal|
|Have a valid support contract and need to register for a support account?||Request an Online Support Account|
|Problems logging into the support portal or registering?||Get Login / Registration Assistance|
For urgent issues, please contact Palo Alto Networks support on the following numbers
Refer to this matrix for a summary of support response times
|Severity||First Response||Follow-Up Response|
|Critical||< 1 Hour||Every 4 hours|
|High||< 2 Business Hours||1 Business Day|
|Medium||< 4 Business Hours||3 Business Days|
|Low||< 8 Business Hours||Once per Business Week|
|Secdo Support||Secdo Support Portal|
|LightCyber Magna Supportfirstname.lastname@example.org|
|Premium Partner Support||Please contact your Authorized Support Center.|
|Training & Certification Questionsemail@example.com|
|Global License Renewalsfirstname.lastname@example.org|
For an overview of the Palo Alto Networks Customer Support Process including service level agreements and escalation process, please see Customer Support Plan.