The Live Community provides access to thousands of knowledge base articles to help you troubleshoot and solve your technical challenges. In addition, the Discussions area connects you with over 35,000 Palo Alto Networks users and experts to ask questions, get advice, and learn about how you can get more from your Palo Alto Networks technology.
Get access to official Palo Alto Networks technical documentation here.
Trying to find something in the Live community or need registration/login assistance, please contact the community team at firstname.lastname@example.org.
|Access the support portal||Customer Support Portal|
|Have a valid support contract and need to register for a support account?||Request an Online Support Account|
|Problems logging into the support portal or registering?||Get Login / Registration Assistance|
For urgent issues, please contact Palo Alto Networks support on the following numbers
Refer to this matrix for a summary of support response times
|Severity||First Response||Follow-Up Response|
|Critical||< 1 Hour||Every 4 hours|
|High||< 2 Business Hours||1 Business Day|
|Medium||< 4 Business Hours||3 Business Days|
|Low||< 8 Business Hours||Once per Business Week|
|LightCyber Magna Supportemail@example.com|
|Premium Partner Support||Please contact your Authorized Support Center.|
|Training & Certification Questionsfirstname.lastname@example.org|
|Global License Renewalsemail@example.com|
For an overview of the Palo Alto Networks Customer Support Process including service level agreements and escalation process, please see Customer Support Plan.