VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
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  • 4 Likes

False Positive

File Hash: a114482f1539c8bc2f3c3fc837af6564838143628397f5868d4f6dea146fff10

Link: https://www.virustotal.com/gui/file/a114482f1539c8bc2f3c3fc837af6564838143628397f5868d4f6dea146fff10

Current VirustTotal Verdict: 1/61

Description: Barcode400v4.0m1 IBM

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amktla by L0 Member
  • 506 Views
  • 1 replies
  • 0 Likes

Trouble Integrating VT.

I have been using the trial version of XSOAR to learn how to develop playbooks but when I am trying to integrate VirusTotal, I get the following error message:
Verify that the server URL parameter is correct and that you have access to the server from

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MGrover4_1-1709555604982.png
MGrover4 by L0 Member
  • 612 Views
  • 1 replies
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Resolved! False Positive: Virus/Win32.WGeneric.yeksq

File Hash: 44e94be969d812a907cc14e68c43280709b9be555e5c966e820af1eb6f7f48c3

Link to Virustotal report for the file: https://www.virustotal.com/en/file/44e94be969d812a907cc14e68c43280709b9be555e5c966e820af1eb6f7f48c3/analysis/1550490208/

Virustotal verd

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Salde by L0 Member
  • 28046 Views
  • 13 replies
  • 0 Likes

False Positive Detection Problem

Hi

I represent a security software company, and our clients who use our software reported that their software was flagged as malware, but this result is a false positive. Can you please help us?

 

Virus total report: https://www.virustotal.com/gui/fi

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kadiryz by L1 Bithead
  • 9654 Views
  • 4 replies
  • 0 Likes

False positive swll.to

Hi,

Link to Virustotal report for the url: https://www.virustotal.com/gui/url/e86b79a32b0cae3709e55728af3bee319040f5f1b21c7c98cfbb6cf7fde13013/detection

Current VirustTotal Verdict: 1/90

Description: Our domain swll.to has been flagged as a malicious

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Thibaud by L0 Member
  • 6538 Views
  • 2 replies
  • 0 Likes

Resolved! Removal from high-risk due to false positive

Hi,

 

Our website, electask.com, was recently cleared of a false positive by CDRF and now has 0/90 vendors on VirusTotal flagging us as malicious. Can you please reduce our risk level?

 

https://www.virustotal.com/gui/url/8e1462a33ee7402dd3c3168239d3

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Electask by L1 Bithead
  • 17795 Views
  • 12 replies
  • 0 Likes

Virus/Win32.WGeneric.eachsz(597618885)

File Hash : 00fc8a91a23b8a9315c29cc8318e838257039c1c6cfd14411b57aef662231e52
https://www.virustotal.com/gui/search/00fc8a91a23b8a9315c29cc8318e838257039c1c6cfd14411b57aef662231e52
I tried to search of file hash in Virus total but its didnt show any of

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Aryanto by L1 Bithead
  • 7416 Views
  • 6 replies
  • 0 Likes

Resolved! Wrong Categorization

Hello,

 

Our URL has been flaged as  High-Risk because Virus total wrongly flaged an application on our site.
the application is not longer detectec as malicious.

How can we get the Risk-Level change?

 

Best regards.

 

 

  • URL: acceso.denevacuatro.com
  • Ca
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Counterfeit Positive Accommodation (Generic.ml)?

Hey!

We have actually looked at our item on VirusTotal and see counterfeit positive acknowledgment (Generic.ml). The narrative moreover contains an association with VirusTotal reports. The mystery expression for pack record is "polluted" (without ref

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luckymee by L0 Member
  • 2105 Views
  • 1 replies
  • 0 Likes

Hola VPN False Detection

Subject: Hola VPN False Detection

Date: Fri, 19-May-2023 21:45

From: qa.hola@gmail.com

To: https://live.paloaltonetworks.com/t5/virustotal/bd-p/VirusTotal_Discussions

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over

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HolaVPN by L2 Linker
  • 5243 Views
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Resolved! False positive (generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: 440f595efe4b19aa036cf3c739b3ab5b
SHA1: aef8099e6524dbe7ea45ffab000eb1d0e239e80b
SHA256: 80595b8a53b3926c27d241c6462037a7e2490b87908d9970

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kns123 by L2 Linker
  • 4370 Views
  • 2 replies
  • 0 Likes

Auslogics False-Positive Detection

File Hash: <017056651d1d155az381b7z35z12z1gz>

Link to Virustotal report for the file: <link>  

Current VirustTotal Verdict: <Generic.ml>

Description: <

Hello Team! 

Please help us remove a false positive given by Palo Alto Networks to Auslogics Windo

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False positive reported

File Hash: 8570aef72396351e7e526cec0913259329047cec45d440ab5b75c548bce6d1b8

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/8570aef72396351e7e526cec0913259329047cec45d440ab5b75c548bce6d1b8

Current VirustTotal Verdict: Gene

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ranf12 by L0 Member
  • 4108 Views
  • 4 replies
  • 0 Likes