IoT Security

new user get 502 bad gateway after authenticated to IoT portal 

troubleshoot so far..

Tried Reloading the Page 

Tried a Different Browser 

Tried in Incognito Mode 

Tested on Another Device 

Cleared  Browser Cache 

Checked for DNS Issues

OT Devices Default Perdue Level Categorization

How does Palo Alto Device Security categorize OT industrial devices by their perdue levels?

In an OT environment the perdue levels are defined by IEC 62443.
By the current state of device security only a few industrial devices have been categorized in

Palo IOT - Get the Device Inventory API Endpoint

Hello, interested in exporting device list from iot platform.

I see a API endpoint for this but it doesn't have examples or document how to do filtering or page next since the it is capped to 1000 devices per request. please advise. 

https://pan.

Palo Alto OT security limitation for mobile devices

Hello Everyone,

What does Discover Mobile Device Attributes the limitation mean?

==========

IoT Security can learn mobile (cellular) device attributes, add the devices to its inventory, and track them by the IMEI numbers. You can then see vario

Tenant receiving EAL , traffic logs with device profiling

hello,

we onboarded IOT license on PA-400 series , we configured the tenant properly and we associated the device.

we enabled service edge ( green status ) and we enabled EAL logging , cloud logging ( in cortex data lake tab ) .

on the zones we

API REST 403 message IOT

Hi team,

I was trying to get the data via API about the vulnerabilities of the OT tenant. I have the ID key and the secret access with my user, which is an administrator. However, I still get a 403 forbidden and the message is no access. Attached is

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Edit/add an asset in IOT Security without any fields

Good morning,
I would like to know if there is a way to leave a field blank when editing an asset. For example, when I change the information of an asset that has been detected wrongly, it does not allow me to leave the OS Family section blank. Is the

Prepare your Firewall for IoT Security

Hi. 

I following the IoT Security Administrator’s Guide

I'm at the section 'Preparing your firewall for IoT Security and I have reached Step 2.  I have successfully created the certificate, but I am stuck at Logging Service Certificate – One-Time Pas

IOT security -setup custom alert

is it possible to setup custom alerts base on below criteria 

• MSTSC traffic Inbound and outbound - WAN
• FTP Inbound and outbound - WAN
• SMBv1 traffic
• SMB Inbound and outbound - WAN
• SSH internal 
• SSH Inbound and outbound - WAN

License Question: IoT Security VS IoT Security, Does Not Require Datalake

What is the effective difference between these two licenses? I cannot find much information on it.

I have a customer who purchased an IoT Security licenses for their PA-440's. They purchased the normal PAN-PA-440-IOT license but did not appear to p

Schedule Form IoT Portal can not auto generate report.

Now Schedule Form IoT Portal can not auto generate report. But reports working successfully on manual.

IOT security is identifying devices in a wrong way

Hello , we are doing a poc for IOT security license , the IOT cloud service is identifying 85% of devices correctly , the rest of these devices are identified in a wrong and unacceptable way . For example the same device sometimes is identified as wi

eventid eq peer-version-match: HA Group 1: IOT

I have this problem in Palo Alto 850:

HA Group 1: IOT Content version continues to not match after device update

how can i resolve?

About replacement

could you let us know that if we raise an RMA for replacement they will send only the device or they will send along with power cable.