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Get Help from the LIVEcommunity

LIVEcommunity provides access to thousands of blogs, articles and technical resources to ensure the successful adoption of any Palo Alto Networks product. Plus, our discussion forums — used by more than 395K Palo Alto Networks users and experts — provide a place to ask questions, share best practices, and find solutions. New to LIVEcommunity? Check out our Welcome Guide now!

Ask Your Questions

Get peer-to-peer support in our discussions area now.
Note: You must be logged into your LIVEcommunity account to reply to a discussion. Not a LIVEcommunity member? Register here.

Access the support portal Customer Support Portal
Have a valid support contract and need to register for a support account? Request an Online Support Account
Problems logging into the support portal or registering? Get Login / Registration Assistance

Support Phone Numbers

For urgent issues, please contact Palo Alto Networks support on the following numbers

Contact TAC by Phone

North America (NAM) +1 408 738 7799 Available from all countries
EMEA +31 20 808 4600 Available from all countries
APAC +65 3158 5600 Available from all countries

See country listings below (by region)

North America

United States +1 866 898 9087 Toll free
Canada 1 833 673 6176 Toll free


Kenya 800211159 Toll free
Nigeria 7080601264 Toll free

Asia Specific

Australia 1 800 002 378 Toll free
China 400 639 9205 Shared costs
Hong Kong 30126300 Local
Indonesia 1803065140 Toll free
India 1800 442 0164 Toll free
Japan 01 2018 4025 Toll free
Malaysia 1800882037 Toll free
New Zealand 800430199 Toll free
Philippines TBD TBD
Singapore 18004075110 Toll free
Taiwan 800868832 Toll free
Thailand 1800019003 Toll free
Vietnam 121020043 Mobifone users
Vietnam 12032637 VNPT users
Vietnam 12280947 Vitel users


Belgium 80089179 Toll free
Denmark 80810351 Toll free
France 186995753 Local
France 805543002 Toll free
Greece 80044144034 Toll free
Germany 69945189855 Local
Ireland 1800806934 Toll free
Italy 800949967 Toll free
Netherlands 8003949048 Toll free
Norway 80031382 Toll free
Russia 8005510427 Toll free
Spain 900816636 Toll free
Sweden 201604298 Toll free
Switzerland 445299182 Local
Switzerland 800110271 Toll free
United Kingdom 2039012097 Local
United Kingdom 8000234703 Toll free

Latin America

Argentia 8002667502 Toll free
Brazil 8000475053 Toll free
Panama 8006166 Toll free
Portugal 800210062 Toll free

Middle East

Bahrain 80006929 Toll free
Israel 1809344562 Toll free
Qatar 00800101606 Toll free
Saudi Arabia Support 800844 0412 Toll free for Saudi Telecom Company Customers Only
Saudi Arabia Support 800850 0011 Toll free for Bharti Airtel Customers Only
United Arab Emirates Support 8000 444 0585 Toll free

Support Response Times

Read Palo Alto Networks Global Customer Services Support Resource Guide for an overview of support resources, the technical case workflow, and service-level agreements for case response times.

Additional Contact Information

Premium Partner Support Please contact your Authorized Support Center.
Media Contact
Beacon/Training Questions
Certification Questions
Global License Renewals

For an overview of the Palo Alto Networks Customer Support Process including service level agreements and escalation process, please see Customer Support Plan.