Palo Alto FW manage by SCM - problem with HA

Dear Team,

I experiencing a problem related to HA for my two Palo Alto 440 FW.

I attach two FW to SCM, so SCM manage this two device.

I configured HA Active/Passive for this devices and after that I lost connection to second (passive) FW. Like in scr

Possible to disassociate global snippets from SCM? (Total number of security profiles exceed platform capactity)

Hi everyone,

for lab purposes I set up a VM-50 eval instance, onboarded it to Strata Cloud Manager and tried to do the first push.

The initial push couldn't be completed, throwing the error:

Strata Cloud Manager UI language and translations

Hi team,

there seems to be no (non hacky) way to set the SCM language. Even if OS and browser are set to English, the UI will force localized versions when available.

This leads to a very confusing user experience:

For example Policy Based Forwa

PAC Retention and URL Category Priority Behavior in Prisma Access

Hello community.
This is a confirmation regarding Prisma Access (existing contract) for a specific project.

As background,
we are currently conducting a Proof of Concept (PoC) to verify whether Prisma Access (via Global Protect) can reliably impleme

Not possible to revert local override on a FW managed by Strata Cloud Manager

Dear Palo Alto Community,

the customer made a mistake by configuring on Strata Cloud Manager the wrong IP address on an aggregate interface and because of that change the FW lost the connection to Internet (and also to Strata) causing also a lot of

Create Tech Support File from Strata Cloud Manager

Hi All,

I am in the process of raising a TAC case but I am required to generate a TSF to be added  to the  case  . This is for a NGFW that is managed via SCM . Any ideas how to do that ? 

Thanks in advance 

Get Application Tags via API

I was wondering if there is actually a way to use the API to get the tags that an Application may have. I have gone through the documentation and there's API calls to get the Applications, Application Groups, and Application Filters themselves, but n

Issue after onboard Azure VM into SCM

Hi,

Setting up a lab by provisioning a Palo BYOL VM Firewall in Azure and setup a simple Trust and Untrust zones. I also have a Win 10 VM in the trust zone which connects to internet through the Firewall. All of them are in the same Vnet with diffe

Predfined Snippets

Is there any documentation for the inbuilt snippets and how you are mean to deploy them, what they do and how they work?

Can work them out a bit from the settings they change, but a few of variables you need to set with no description set as to wha

SCM Essentials Questions

I am getting started with Strata Cloud Manager Essentials. I only have 3 firewalls. a 220, a 440, and an 820, but I am hoping to have get more and I want to do a better job managing what I have in less time. I had a few questions...

This is what I

Browser-based real user monitoring

Attention: Global TPM team,

Please tell me about the domains that can be selected in browser-based Real User Monitoring (RUM).
Does the list displayed in STEP 3 show a list of domains that have previously passed through Prisma Access?
I need to know

Delete default "Internet" security zone in SCM

I'm currently testing out SCM Pro with a lab firewall. So far I have been unable to delete the default "Internet" security zone which is set at the All Firewalls level. I get the following error message below

"A rule or another object is referencin

Security Policy with Destination Criteria

We have created Security Policy with following criteria Source: User Destination Address : Any, URL Category: Worldwide URL, Tenant Restriction: Dropbox, Application: Any, Service: Application Default, and Action: Allow In This Scenario Any Traffic,