Strata Cloud Manager

New Deployment SCM Essentials > Pro for AIOps Functionality

Folks, I have a standalone hardware firewall and I'm am trying to to use what was the AIOps Essentials functionality now bundled with Strata Cloud Manager Essentials. The telemetry data is flowing from my firewall to SCM. Since installation I have performed a Commit on my firewall. In SCM Insights > NGFW > Status and Monitoring I see...

Onboard production firewall to STRATA CLOUD MANAGER

Hi Team, I have a HA Pair production firewall, i want to manage these firewall from strata cloud manager. Please share kb resource to migrate the existing firewall configuration to SCM .

Strata Cloud Manager UI language and translations

Hi team, there seems to be no (non hacky) way to set the SCM language. Even if OS and browser are set to English, the UI will force localized versions when available. This leads to a very confusing user experience: For example Policy Based Forwarding: In the SCM UI you will get the translation "Richtlinienbasierte Weiterleitung", which you'...

SCM Getting Logged-Out or Timing Out

Hello, I usually work on multiple portals (different vendors) and having them open at the same time. Every time I work on a different portal and decided to go back to SCM to check something I am already logged-out or kicked-out. I recently just switched from SASE to SCM and I never experienced this on SASE.I know this is not a big deal as I ...

New reports On-Demand BPA

Hello team:I have a question: Do you know what the new process will be for generating on-demand BPA reports via the Posture API in Strata Cloud Manager? Given the following message:“The On-Demand BPA dashboard will be deprecated on April 30, 2026. Please transition to the new Posture API to upload your configurations for an ”on-demand“ best prac...

Getting Started with the Strata Cloud Manager Terraform Provider

In this guide, we will walk through the end-to-end process of setting up and managing your infrastructure as code using the Strata Cloud Manager (SCM) Terraform Provider. We will begin with the prerequisites—creating a service account and securely configuring your provider block—before initializing your Terraform workspace. Once the foundation...

Global Zones / Rules

We want to create some standards rules that will apply to most zones - It looks like the only way to do this is to define all zones that needs these rules at a global level. Looks like maybe tagging could be used as an alternative to allow zones to be defined at a folder level, but this seems overly complex

Facing issue in application access & health status shows as down in Prisma ZTNA Connector.

The private application hosted on AWS behind an Application Load Balancer (ALB), and the ZTNA Connector is also deployed within the AWS environment. We configured the application FQDN in the ZTNA Connector however, the application status remains in a DOWN state. To address potential DNS resolution issues, we added the internal DNS servers ip in ...

Information about Palo Alto Software upgrades via SCM

Hi everyone, I am trying to get more information on upgrade the PAN-OS software via SCM. I know how to configure and run it using the Groups and Schedules found under software updates page, but I was wondering about the specifics I cannot find in the documentation. I am hoping anyone here can answer my questions. 1. When creating a schedul...

Create Tech Support File from Strata Cloud Manager

Hi All, I am in the process of raising a TAC case but I am required to generate a TSF to be added to the case . This is for a NGFW that is managed via SCM . Any ideas how to do that ? Thanks in advance

ADEM Shows Gaps In Synthetics Trends

New to Prisma/ADEM and GlobalProtect in a SASE environment. I'm using ADEM/Activity Insights to troubleshoot a user experiencing Citrix Disconnects. We noticed high Memory Utilization (> 85%) and believe that is it. However, I'm perplexed- ADEM shows two ~ 5-minute gaps in Synthetic Performance Metrics graphs in the user's Experience graphs b...

Introducing the Strata Cloud Manager (SCM) Terraform Provider: Automate and Scale Your Network Security

Being a network security practitioner has never been more demanding. Networks are growing in scale and complexity, so managing security configurations manually has become slower, riskier, and increasingly difficult to maintain. Hand-keyed changes inevitably introduce mistakes, and without a centralized system, live environments easily fall out o...

[Updated] SCM Device Restart Incidents — False Positive Notification

Original Post -SCM Device Restart Incidents — False Positive Notification Initial update at 9PM Apr 22, 2026 by AIOps engineering team Updated April 26, 2026 by AIOps engineering team Updated June 4, 2026 by AIOps engineering team June 4 Update The Device Restarted alert has been re-enabled in production as of June 4, 2026. Following extensiv...

SCM Device Restart Incidents — False Positive Notification

This is to inform you of a known issue affecting Firewall Restart Incidents in Strata Cloud Manager (SCM). What happened Beginning April 16, 2026, a subset of customers received a high volume of "Device Restarted" incidents for firewalls and Panorama instances that had not actually restarted. These were false positives caused by a defect introdu...

Cortex Installation

Hello all, Where is the installation paths for Cortex located. I see two paths I need to know which one is more true for a script i am creating. C:\ProgramData\CyveraC:\Program Files\Palo Alto Networks\Traps

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