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Community Activity

GlobalProtect VPN not working on T-Mobile Home Internet

Over the past couple of weeks we have been getting more and more support tickets stating that our users can't connect to GlobalProtect VPN. The one common thread they have is they all have T-Mobile Home Internet. Has anyone else noticed this? Is there a fix or workaround? Thank you.

jambulo by • L4 Transporter
  • 66904 Views
  • 9 replies
  • 0 Likes

Help with file blocking security profiles

Hello everyone, Let me say I am new to the live community, I am trying to figure out if possible to Block file downloads using the "File download" security profile. I enabled it added it to my in to out policy and it still downloaded the files. After doing some more research I found out that the "Allow HTTP partial response" is enable it w...

How to block all AI-based applications

Hi Team, 1) We have a customer who wants to block all AI-based applications but the applications are not getting blocked.2) Initially, we created a application group policy in Security Policy and added all AI-based applications with action as deny. After commit the AI applications were getting blocked successfully. However, Claude AI was still a...

Palo Alto 1420 - Invalid username or password.

Dear all, We have face an issue recently with our Palo Alto HA pair. When we try to login with our 3 different admin accounts using web gui, ssh, and even consoel. it shows the same Invalid username or password I am more than sure that we have not changed the password at all. The only recent change we have implemented was the CIS Device H...

Issues with connectivity between HA PAs and Nexus Leaf Switches

I've inherited a setup which has PAs with two vsys each connecting:external switch/router > PA external vsys > A10 Load Balancers > PA internal vsys > Cisco Nexus Leaf switches We run a full mesh setup (1x interface from each side of the PA HA pair to each (upstream switch, external A10, internal A10) internal device, both primary an...

rmeskill by • L0 Member
  • 245 Views
  • 2 replies
  • 0 Likes

empty HIP after last Microsoft updates (09.2026)

Hi, Following the recent Microsoft updates KB5124008 and KB5126052, we have observed a significant issue with GlobalProtect’s operation, manifested by the transmission of empty or invalid HIPs. PANOS version 10.2.16-h6 (but also on 11.2.10-h13—I was in the middle of the update but rolled back to limit its impact). GP client version—primarily 6.3...

JacekL by • L2 Linker
  • 958 Views
  • 6 replies
  • 0 Likes

VM-Series License Renewal Display Behavior

Attention: Global TPM TeamHello Team, Could you help clarify the expected behavior of VM-Series license renewal and license expiration date display? Environment:- Product: VM-Series- PAN-OS: 11.1 Example: Current license:- Date Issued: Nov 14, 2025- Date Expires: Nov 14, 2026 Renewal license:- Contract period: Nov 15, 2026 - Nov 14, 2027 Our u...

VPN Issues with SAP

I got intermitent connection affecting production PA-5220 VERSION 11.1.13 . Global protect 6.2.8-1045 troubleshooting : The VPN tunnel temporarily disconnected and routing entries associated with the tunnel were removed. The GlobalProtect client subsequently recreated and reconfigured the virtual adapter. A new IP address assignment was re...

F.Pinar by • L3 Networker
  • 113 Views
  • 1 replies
  • 0 Likes

the Maintenance support for Palo Alto Networks hardware components

In Japan, the maintenance support SKUs for the PAN-PWR-450W-AC (spare 450W power supply for PA-3400, PA-1400, ION 5200, and ION 9200) and the PAN-SFP-PLUS-SR (SFP+ form factor, SR 10Gb optical transceiver, 300m short reach, OM3 MMF, duplex LC, IEEE 802.3ae 10GBASE-SR compliant) are ZAPA-PWR-450W-AC-BS1 and ZAPA-SFP-P-SR-BS1, respectively.However...

Website blocked automatically by the firewall

I am using PA-410. In our network, one specific website is blocked automatically by the firewall. I created a URL filtering, added URLs to the whitelist, and allow in the profile. Nevertheless, users cannot access the website. When I monitor the traffic, there is "undecided" in front of the application. End Reason is unknown. State is Active.Cou...

gdu_palo by • L1 Bithead
  • 328 Views
  • 6 replies
  • 0 Likes

Undecided application

In our environment, some webpages are not accessible. (This site can’t be reached) When I monitor the session browser, there is "undecided" in the Application column. I have attached the screenshot. Please help me to solve this issue.

gdu_palo by • L1 Bithead
  • 188 Views
  • 4 replies
  • 0 Likes
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