How can I get the CCATS for exporting in US

I bought a PA-220 from a reseller, however, it is a requirement for getting the CCATS for this product when shipping to Hong Kong. Can any one give me a hints on how to get such information? Or did anyone have any details or tips on getting those inf

GP Compatibility on Windows Server

Hello, everyone.

Does anyone know if you can install the Global Protect agent, on Windows servers, such as 2012, 2016, 2019????

Is there a documentation that tells me and confirms this?

I see in the Palo Alto Firewall, that the computer does not give

Matching client config not found

I have a user trying to connect via Global Protect from a Win 11 client. The error is "matching client config not found".  I have no issues at all connecting as that same user from a Win 10 client. Also we use Mini Orange for MFA which sends an SMS c

Detail Description of Alert Log Fields XDR API

Hello Everyone, 

We are pulling alerts from the XDR API using below endpoint:

How to include the initial Email as attachment OR how to reply on the same Email sent

I am trying to develop a playbook that sends reminder after 24 hours if no response by user received.

I was able to create a timer task that sleeps for 24 hours and runs without a worker. But i don't know how i can send a reply on the same email th

Close Incident when offense closed via Qradar

Hi , 
Is there any option to automatically close Incident when offense closed via Qradar ?

In the integration setting there is the option - "Close Mirrored XSOAR Incident" but it doesn't for work me.

Request help on Mac m2 and Windows 11 for VPN connection

I am one of a few Mac uses in a sea of Windows at Advance Auto Parts ( I am a independent Jobber located in Canada).  The help desk is less  helpful when they hear that.  Trying to connect new Mac M2 with Parallels 18 but help desk says that GolbalPr

Palo Alto SD-WAN vs Prisma SD-WAN

Hi could someone explain the difference between these 2 offerings from PA?

Change hostnames of devices being managed by Panorama

I want to change the hostnames of an HA pair that is being managed by Panorama.  When I go to Panorama > Device I see the hostnames I want to change there.  Are those being pulled from the hosts themselves?  If so can I just change them on each FW an

Forward logs from firewalls to Panorama and from Panorama to external services

Hi, 

I planning to forward the Panorama logs to azure sentinel, while I have log collector  configured to log to Panorama. I found a document that specifies that it not possible "A Panorama virtual appliance running Panorama 6.0 or later releases,

ssh invalid commit error

We have upgraded our palo alto firewall from 9.2.x to 10.2.4 after degradation from Panroma getting error as " out of sync ". we tried to commit and push from Panorma but we were unable to commit getting the error " SSH invalid"

kindly help us to re

delay in a playbook

Hello everyone, 

What is the best option to add a delay in a playbook, for example I have 2 automated tasks and want task 2 to start after task 1 finishes by 1 hour.

I thought of creating a one-line automation that has time.sleep(amount) and addi

SSL decryption - How to deal with third party sites that don't install the intermediate certificate?

I turned on TLS (let's start calling it what it is) decryption for our IT personnel only a couple of years ago.  It was considered a pilot and I always planned to work with our legal department to craft a policy and start rolling it out to the broade

Performance Optimization Strategies

Hello,

I have a system running workloads that is sensitive to CPU usage. The primary users have raised an issue that our currently applied XDR profile is causing detrimental delays in job processing. I confirmed this by disabling the agent to obser