Syncing Specific Entra ID Groups to Cloud Identity Engine

We are planning to integrate CIE with Entra ID to map and authenticate GlobalProtect users. However, after completing the configuration, we observed that all users from Entra ID were synced to the CIE side, even though a filter was configured to incl

Getting 'Unidentified network' when connected to Global Protect - 6.2.8

Hi Team,

There is one user who has windows 11 OS
The user is getting unidentified network after connecting to  GP vpn
GP version - 6.2.8 -263

Does anyone know how to resolve this issue ? and what is causing it ?

Tried ipconfig /renew - but didn't resolve
D

Global Protect - Connection Issue

I tried to connect the GlobalProtect with my syngenta mail and it stops after a while connecting to it. showing that the 'The network connection is unreachable or portal is unresponsive.Check the network connection and reconnect"
But my colleagues are

PA Global Protect

I have 4 portals and 4 gateways (4 different PA fw/vm ) of a GlobalProtect. PA is integrated with azure (an azure app per each gateway).
I added one more new portal and one more new subnet to the one of the existing gateways, a new dns a-record and a

Global Protect and Prisma

For Global protect to work, do you need Prisma? 

Global Protect Blank Screen on Windows 11

Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end

Chinese characters display issue

Got a report from user, the Chinese chars are not displayed properly today, it was working well before.
It is a strange issue.

[SOLVED] - NGFW The Connection To Global Protect On The IPads Times Out!!

Hello team,

I created this post to share my experience resolving recent issues related to GlobalProtect on iPad devices.

We have some users with iPads who attempted to connect to GlobalProtect using SAML-based authentication; however, after the users

GlobalProtect keep asking for credential after windows 10 reboot

Hi

I have installed GP v5.2.10 on window 10 20H2. 

After reboot windows 10, GP keep prompting credential to be put in again.

Can someone shed some light how to make the credential stick so that GP no longer prompt for credential after reboot?

Thanks

SAML Authentication with Shibboleth error : idp has no assertion

Hello,

We are setting up global protect with SAML SSO with a shibboleth IdP. But we post back to global protect after authentication we do have IdP has no assertion. SAML Tracer shows an encryted assertion but does not seems to handle it. 

Is there a

Option for downloading ARM64 for customer from portal vpn.xxx.xx

Hello team,

In my company, I have several users who use ARM64, and I need this client to be downloadable from the vpn.xxxxx.cxx access portal itself. However, it does not appear.

Can anyone help me include this option so that it can be downloaded fro