05-20-2025 12:28 PM
So far only 4 out of 50+ users have been affected and those were resolved by uninstalling KB5058411 or just waiting for the next day. I am looking to see if there are any known issues related to this update. The error they receive is "could not connect to the GlobalProtect service" even though the address is correct and almost all of the other users could connect. The users having the issue cannot even browse to the firewall to download the GlobalProtect client to try and reinstall (they get "this site can't be reached" in their browser).
05-21-2025 02:39 PM
Having the same issue, but this is a new deployment with 6.2.7. on a single test machine, same error. The PANGP Virtual Ethernet Adapter Secure is disabled. If I enable and restart the PANGPs service the, it becomes disabled again. I removed KB5058411 but that did not change anything.
Were you able to fix this?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
