GlobalProtect Not Working on macOS (Sequoia 15.5)

[thombuck]

Hi all,

I’m currently experiencing issues with GlobalProtect version 6.2.6-838 on a particular version of macOS. Interestingly, the same version of GlobalProtect works perfectly fine on macOS Sonoma, so the problem appears to be OS-specific—potentially related to Apple system settings or extensions.

When attempting to connect, I receive the following error:
'The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect'.

If you’re aware of any troubleshooting steps, or a more recent GlobalProtect release that resolves this, I’d greatly appreciate the guidance.

Thanks in advance!

[M.Jagieo]

Same here

[N.Alberda]

I had seen issues with Enforcement enabled.  Disabling seems to work for me on MacOS15.5 until a fix is released I guess.

[thombuck]

How do you do this please? The method I followed didn't seem to change anything. I went into recovery mode and disabled enforcement through Terminal. 

[N.Alberda]

It's on the firewall/GP portal side.  An admin needs to do this.

https://docs.paloaltonetworks.com/globalprotect/6-0/globalprotect-app-new-features/new-features-rele...

[EdmarFrancis]

@thombuck may I check with you if you are using a self-signed certificate? If so, I found this article that suggests creating a server cert (aside from the root) to use for the GP connection.
https://www.reddit.com/r/paloaltonetworks/comments/1kb90uj/macos_1541_update_breaks_globalprotect/