VirusTotal

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

Virus Total PaloAltoNetworks FALSE POSITIVE

Based on VirusTotal results, PaloAltoNetworks reports http://www.dol.gr/helioskiosk.gr/PCReader/HeliosInstaller.exe as a virus. We are sure the file is secure, so we think it is a False Positive. We would appreciate any guidance on the matter. Regards.

Resolved! False Positive for IWsIMF_AV.exe

Dear Sir or Madam, This is Maggie from IObit. You have mistakenly detected the file IWsIMF_AV.exe in IObit Malware Fighter v5 as threats. It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/en/file/7c5a30b3c369507d03ed28d8400b5fcb4dd476f6205f6c294ec31...

Resolved! False Positive Removal Request

Greetings,We have checked our software on VirusTotal and see false positive detections (generic.pup).File Hash: b3dee21b8f7f4e7c6d37c70bb37222ffa4415c7e0fe61ace1a22cd2b60a3c8ccCurrent VT Verdict: generic.pupDescription: False positive detection in pctuneupmaestro_setup.exe with Palo Alto Networks definition version 20170328 on VirusTotal. The la...

Resolved! False positive for LiteManager

Hi!I'm not sure, but one of our user send me report about virustotsl detection for LiteManagerPaloalto detect LiteManager as Virus/Win32.malicious.iownLiteManager is not Virus , Trojan or malwarehttp://litemanager.com/soft/pro/ROMServer.zipQuickSupport moduleI am developer of LiteManager it is a legal remote control software, it is similar to Te...

Resolved! False Positive generic.ml

Hello, the file beds.exe is detected as generic.ml .This is a false positive. The file is clean. It is not malware.https://www.virustotal.com/de/file/7fa9416d398733ab81d36497402389eedeaac813a627a16de74c9c40fe3d6cc5/analysis/1490704605/ Please fix this false positve.

False Positve

Hello, the file dbsBonReport.exeSHA256:98e08257552531a482b190ce030fa9371b0268b151604ef344440ce98a37d7e3is detected as generic.ml .https://www.virustotal.com/de/file/98e08257552531a482b190ce030fa9371b0268b151604ef344440ce98a37d7e3/analysis/1490704765/This is a false positive. The file is clean. It is not malware. Please fix this false positve.

Resolved! False Positive Submission (Virus/Win32.WGeneric.eniau)

Hello!We have checked our software on VirusTotal and see false positive detection (Virus/Win32.WGeneric.eniau).Please check the protected zip file with sample: https://www.dropbox.com/s/2yeabhedotd37nq/vendor_Paloalto_2017_03_13.zipArchive also contains link to VirusTotal reports. Password for zip file is “infected” (without quotes).Thank you!

Resolved! False Positive Submission (generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with sample: https://www.dropbox.com/s/a1gqfm7mus9jnnr/vendor_Paloalto_2017_03_20.zipArchive also contains link to VirusTotal reports. Password for zip file is “infected” (without quotes).Thank you!

Resolved! False positive report IVersion.exe

Greetings, File Hash: 836a280f14a10cb552b14de7daa187f3cda12628d5c5cbf9ae7647fb6519bbe4Current VT Verdict: generic.mlDescription: False positive detection in IVersion.exe with Palo Alto definition version 20170320 on VirusTotal. The latest report from VT: https://www.virustotal.com/en/file/836a280f14a10cb552b14de7daa187f3cda12628d5c5cbf9ae7647fb6...

Resolved! certified app is flagged by PaloAlto Networks (known signatures) in VT as generic.pup

Here is the link for the program that is flagged by Palo Alto scanner in VT: https://www.virustotal.com/en/file/c2dbbb72b090715e050b496e10efdf799838a0cc91b2a4eeec534dcf44150764/analysis/1489579687/. This is a clean certified application by AppEsteem https://customer.appesteem.com/vendors/DRVHQ. Please review this app and let me know what's the r...

VirusTotal false positive reporting mechanism needs improvement

Greetings, It is my opinion that Palo Alto Networks needs to improve false positive reporting mechanism for 3rd party software vendors. For instance: we monitor our own software releases for false positive detections via VirusTotal. Majority of security vendors working with VirusTotal have simple mechanisms in place to report false positive dete...

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VirusTotal Verdict Change Request for False Positive

Virus Total PaloAltoNetworks FALSE POSITIVE