False Positive Removal Request

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False Positive Removal Request

L1 Bithead



Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.


File Hash: 012de50556f62146c28d8bc1265efd8885e2312af8350ee94f0f48c2f9f8e1ea

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/012de50556f62146c28d8bc1265efd8885e2312af8350ee94f0f48c2f9f8e1ea/anal...

Description: False positive detection in browser-care-setup(2).exe with Palo Alto Networks definition version 20170420 on VirusTotal.


Thanks in advance and have a great day!

1 accepted solution

Accepted Solutions

This has been resolved.

View solution in original post


L7 Applicator

This is currently being investigated.

This has been resolved.

  • 1 accepted solution
  • 2 replies
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