False Positive Removal Request

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

False Positive Removal Request

L1 Bithead

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: 012de50556f62146c28d8bc1265efd8885e2312af8350ee94f0f48c2f9f8e1ea

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/012de50556f62146c28d8bc1265efd8885e2312af8350ee94f0f48c2f9f8e1ea/anal...

Description: False positive detection in browser-care-setup(2).exe with Palo Alto Networks definition version 20170420 on VirusTotal.

 

Thanks in advance and have a great day!

1 accepted solution

Accepted Solutions

This has been resolved.

View solution in original post

2 REPLIES 2

L7 Applicator

This is currently being investigated.

This has been resolved.

  • 1 accepted solution
  • 2794 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!