False positive submission - Generic.ml - Trauma Zer0 Disclosure v5.5.1.5

[andre.conceicao]

Hello Palo Alto Networks Threat Research Team,

We are requesting a false-positive review and WildFire verdict reconsideration for a legitimate, digitally signed corporate application currently detected by Palo Alto Networks on VirusTotal as:

Generic.ml

File information:

File name: Agent_Win_Disclosure.exe
Product: Trauma Zer0
File version: 5.5.1.5
File size: 6,451,160 bytes
MD5: C55B8E88B91252FE41726B1214CC7D49
SHA-1: 0AD1040D55A837E53523D9DD2A76E1ECCBDECCA6
SHA-256: 619021DD50D72076EAE91D058AF7D04B3D8AE06AA624E449B5FAC45386F98B66

VirusTotal report:

https://www.virustotal.com/gui/file/619021dd50d72076eae91d058af7d04b3d8ae06aa624e449b5fac45386f98b66

Publisher and signature information:

Publisher: Ingite Consultoria Tecnologica Ltda
Brazilian company registration (CNPJ): 38.288.757/0001-03
Digital signature status: Valid
Certificate issuer: DigiCert Trusted G4 Code Signing RSA4096 SHA384 2021 CA1
Certificate validity: July 4, 2026 to July 23, 2027
Trusted timestamp: Present

Trauma Zer0 is a legitimate Brazilian corporate endpoint-management platform deployed and managed by authorized customer IT administrators.

Its documented functions include:

• Hardware and software asset inventory

• Endpoint security and policy enforcement

• Productivity auditing

• Secure remote administration

• Software distribution

• Operational auditing

• Digital forensic investigation

The application’s monitoring, persistence, Windows API integration, telemetry collection, auditing, and self-protection capabilities are intentional product features required for authorized corporate use.

After installation, the application creates these expected processes:

• Awtask.exe — protection and security component

• Wwtask.exe — endpoint monitoring component

It also uses:

C:\Windows\networkclient

The same SHA-256 may appear in external analysis services under the name “wwtask.exe”. The original file analyzed by us is named “Agent_Win_Disclosure.exe”; it is the signed installer responsible for deploying the expected Trauma Zer0 components.

Official product documentation:

https://www.traumazero.com/en/products/

We believe the Generic.ml verdict is an incorrect machine-learning classification caused by legitimate endpoint-monitoring and administration capabilities.

We respectfully request:

1. Manual review of SHA-256 619021DD50D72076EAE91D058AF7D04B3D8AE06AA624E449B5FAC45386F98B66;

2. Reconsideration of the WildFire verdict;

3. Reclassification of the file as benign;

4. Removal of the associated Generic.ml detection;

5. Confirmation when the corrected verdict is propagated to WildFire and VirusTotal.

We can provide the original signed installer, certificate-chain information, installed Awtask.exe and Wwtask.exe components, installation logs, or technical architecture documentation if required.

We do not currently have access to a licensed WildFire customer portal, so we are requesting assistance through the LIVEcommunity VirusTotal section.

Thank you for your assistance.

Best regards,

André Rodzinski
Trauma Zer0
https://www.traumazero.com/