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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

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False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 044a8f27b198701805cd3e4581e174ad245664faa3b4164a86e5fcffa8c1a528Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/044a8f27b198701805cd3e458...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: d8dc2660ef6ec9b8b366f2a0a18f8d465fe72d54433a11a73a92168af113701aCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/d8dc2660ef6ec9b8b366f2a0a...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: fa35bb1bbce7ccf670d807a68c585ca7d1d4a7bdfb436aa8572820cce8556f0fCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/fa35bb1bbce7ccf670d807a68...

Resolved! False Positive Report

File Hash: b44bbdfec96398f4f635fce7692b5732421d073ab3ce094912b708ce3e925cebLink to Virustotal report for the file: https://virustotal.com/en/file/b44bbdfec96398f4f635fce7692b5732421d073ab3ce094912b708ce3e925ceb/analysis/Current VirustTotal Verdict: generic.pupDescription: false positive of file "jgrasp203_05.exe" for "Palo Alto Networks (Known S...

Resolved! FALSE POSITIVE REPORT. Product of Plumbytes Software LP was detected as malware (generic.ml)

Greetings!I'm a representative of Plumbytes Software LP a software developing company based in Edinburg, United Kingdom. We are the developers of the Plumbytes AntiMalware product.Could we ask your assistance on adding our products to the white list?The results of recent scanning our product on Virus Total:Plumbytes_Anti-Malware_3.exeFalse posit...

Resolved! FALSE POSITIVE REPORT. Product of Plumbytes Software LP was detected as malware (generic.ml)

Greetings!I'm a representative of Plumbytes Software LP a software developing company based in Edinburg, United Kingdom. We are the developers of the Plumbytes AntiMalware product.Could we ask your assistance on adding our products to the white list?The results of recent scanning our product on Virus Total:Plumbytes_Anti-Malware_3.exeFalse posit...

Resolved! FALSE POSITIVE REPORT. Product of Plumbytes Software LP was detected as malware (generic.ml)

Greetings!I'm a representative of Plumbytes Software LP a software developing company based in Edinburg, United Kingdom. We are the developers of the Plumbytes AntiMalware product.Could we ask your assistance on adding our products to the white list?The results of recent scanning our product on Virus Total:Plumbytes_Anti-Malware_3.exeFalse posit...

Resolved! False positive detection "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections (generic.ml).File Hash: 3c708afa2e1e50cdfc41f4ad233206969f20fef3Current VT Verdict: generic.mlDescription: False positive detection in Safebytes_Anti-Malware.exe with Paloalto version 1.0 on VirusTotal.The latest report from VT: https://www.virustotal.com/file/0e2...

Resolved! False Positive Report (generic.pup)

Dear Sirs,My name is Ian and I represent TweakBit. We have recently released a new version of our products and it is detected by you as “generic.pup”. Please help us to solve this issue asap. DriverUpdatergeneric.pup - http://downloads.tweakbit.com/en/pc-repair/ppc/stub/pc-repair-setup.exegeneric.pup - http://downloads.tweakbit.com/en/pc-repair/...

Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: f585032087153bc382538ea3d104496b2df41d2cc20153e7e6bf9e0ea79d6876Current VT Verdict: generic.pupLink to Virustotal for the file: https://virustotal.com/en/file/8739787eef71a2ec7126e6b59c0515f4...

Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: aea8aec67ad19182886c303a4529eb7b8207112aec6806e1aa686e52116c03beCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://virustotal.com/en/file/aea8aec67ad19182886c303a4529eb7b...

Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: 012de50556f62146c28d8bc1265efd8885e2312af8350ee94f0f48c2f9f8e1eaCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://virustotal.com/en/file/012de50556f62146c28d8bc1265efd88...

Palo Alto appliance FP detections

I have come across numerous FPs. I am curious how the Palo Alto appliance alerts on files. The Threat Vault shows a file hash and a Virus total link generally. The files triggering signatures have nothing in common with the signatures often so I would appreciate any insight into the logic behind the appliance triggering, is it supposed to be mat...

Resolved! FP Removal request

Hi there, Can I ask you to reanalyse this file and remove from detection please? Thanks.

Resolved! False positive detection "generic.ml"

Hello.We have checked our software on VirusTotal and see false positive detections (generic.ml).File Hash: 3c708afa2e1e50cdfc41f4ad233206969f20fef3Current VT Verdict: generic.mlDescription: False positive detection in Safebytes_Anti-Malware.exe with Paloalto version 1.0 on VirusTotal.The latest report from VT: https://www.virustotal.com/file/0e2...

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