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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

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Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: c94f86f2cd98e31eff6e9d8b573eeb4415c6067fc0a205ff5c1ed6256d64d111Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/c94f86f2cd98e31eff6e9d8b5...

Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: ee8c1bafa2db444944350ece9db6fd44885bc2c80db3219f53296a1d5be5db5aCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/ee8c1bafa2db444944350ece9...

Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 19ab3b069128fabb4ad02bcde96ef6ef9d7e90070bd0edbdd5a3c1b24d9ad91bCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/19ab3b069128fabb4ad02bcde...

Resolved! False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: b792243c3d21249a18b19e53ea19d4f84de3c73e7cfe3733e03a614d16a9efe8Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/b792243c3d21249a18b19e53e...

False Positive Removal Request

Hi, This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you. File Hash: 064d613758d52033c62a7cb7e30e38879b0b3bc9cc0931214edd1f1169424544Current VT Verdict: generic.pupLink to Vir...

False Positive Removal Request

Hi, Could you please white-list our software installers as they are marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: 2a20eb78c8d47b6e1da47e476a0adf13693f1c21336bfb53590dfdb980c3f523Current VT Verdict: generic.pupLink to Virustotal for the file: https://virustotal.com/en/file/2a20eb78c8d47b6e1da47e476a0...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 7ef4ebdf856bd7fa247c21957f7ab93297b4593f9ff44ddf243be0149115e592Link to Virustotal for the file: https://www.virustotal.com/en/file/7ef4ebdf856bd7fa247c21957f7ab93297b4593f9ff44ddf243be014...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: 1c8a86653671023789a536ceeef5ed78b5dec78796c29edaf7c4a8adfea41f5bCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://virustotal.com/en/file/1c8a86653671023789a536ceeef5ed78...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: f8f0eae3a2534761d9051db55bdb552114e6687322bb65092f7dfa71789f7360Current VT Verdict: generic.pupLink to Virustotal for the file: https://virustotal.com/en/file/f8f0eae3a2534761d9051db55bdb5521...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: dd528bbddfe44e8137f55ff56870e0e1605a3d3edce976773e13d9e6cdc9bc79Link to Virustotal for the file: https://www.virustotal.com/en/file/dd528bbddfe44e8137f55ff56870e0e1605a3d3edce976773e13d9e6...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 044a8f27b198701805cd3e4581e174ad245664faa3b4164a86e5fcffa8c1a528Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/044a8f27b198701805cd3e458...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: d8dc2660ef6ec9b8b366f2a0a18f8d465fe72d54433a11a73a92168af113701aCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/d8dc2660ef6ec9b8b366f2a0a...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: fa35bb1bbce7ccf670d807a68c585ca7d1d4a7bdfb436aa8572820cce8556f0fCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/fa35bb1bbce7ccf670d807a68...

Resolved! False Positive Report

File Hash: b44bbdfec96398f4f635fce7692b5732421d073ab3ce094912b708ce3e925cebLink to Virustotal report for the file: https://virustotal.com/en/file/b44bbdfec96398f4f635fce7692b5732421d073ab3ce094912b708ce3e925ceb/analysis/Current VirustTotal Verdict: generic.pupDescription: false positive of file "jgrasp203_05.exe" for "Palo Alto Networks (Known S...

Resolved! FALSE POSITIVE REPORT. Product of Plumbytes Software LP was detected as malware (generic.ml)

Greetings!I'm a representative of Plumbytes Software LP a software developing company based in Edinburg, United Kingdom. We are the developers of the Plumbytes AntiMalware product.Could we ask your assistance on adding our products to the white list?The results of recent scanning our product on Virus Total:Plumbytes_Anti-Malware_3.exeFalse posit...

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