09-09-2019 06:41 AM - edited 09-09-2019 06:47 AM
This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign).
Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.
File Hash: <SHA256 hash>
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <verdict>
Description: <description>
Our team will update each submission to this discussion forum at the conclusion of their research into your claim.
Current Palo Alto Networks customers should open a support case and select a "Product/Problem Area" of 'Threat'. For information on contacting Palo Alto Networks support, click here.
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