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VirusTotal
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 4877 Views
  • 0 replies
  • 4 Likes

False Positive (ffmpeg24.exe - generic.ml)

File Hash:  d98f0855896f0c0d7f209b6f85bd8f1dbd9cd7e13ee1eeb8ec07cfa9b5ba8113

Link to Virustotal report for the file: 

https://www.virustotal.com/#/file/f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee/d...

Current VirustTotal Verdict: ge

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DXMYNAME by L0 Member
  • 2085 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello!

We have checked our software on VirusTotal and see false positive detection (generic.ml).
Please check the protected zip file with sample: https://www.dropbox.com/s/nac9komznns31yk/vendor_Paloalto_2018_04_15.zip
Archive also contains link to Viru

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False Positive Submission (generic.ml)

Name: Identity Theft Preventer

Website with download link: https://shieldapps.com/products/identity-theft-preventer/

MD5: 159c00692e9f9aeff3a294c28f18baf6

SHA256: f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cfd82b74316170314

Link to Virustotal report

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JJShield by L2 Linker
  • 1462 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Win32.WGeneric.rltke)

 Hi,

 

Please see below regarding request for re-classification of our companies internal software.

 

File Hash (MD5): 2350c2a7612770bae272a2c5abbb59f6

File Hash (SHA1): a54c4571783b590ede9de76ceacc4ab5039b8ee9

VirusTotal Report: https://www.virustotal.com

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Resolved! False Positive

File Hash:  a45187ae4bf56cef8ac6dc46d8dd0901be474c652a80b305b909f9376f1183ab

Link to Virustotal report for the file: https://www.virustotal.com/en/file/a45187ae4bf56cef8ac6dc46d8dd0901be474c652a80b305b909f9376f1183ab/analysis/

Current VirustTotal Verdi

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DXMYNAME by L0 Member
  • 1944 Views
  • 2 replies
  • 0 Likes

False Positive (bpgpaypal.exe - gneric..ml)

File Hash:  f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee

Link to Virustotal report for the file: 

https://www.virustotal.com/#/file/f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee/detection

Current VirustTotal Verdic

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DXMYNAME by L0 Member
  • 1222 Views
  • 1 replies
  • 0 Likes

False positive (VBA macro)

Hello,

 

We are developer and reseller of XLSTAT, statistical add-ins for Excel, based on VBA macro.

 

One of our customers used your anti-virus and XLSTAT is detected has a malware. Of course, it is not a malware and we have it installed on more than fe

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Resolved! False Positive Submission (generic.ml)

Hello, two of our files has been flag as "generic.ml"

Virustotal Link:

File Hash: SHA-256 6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89
https://www.virustotal.com/#/file/6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89

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Resolved! False Positive Submission (generic.ml)

Hello,

 

One of our files has been flagged as a threat, but we believe this to be in error.  I'd like to request that the file be reviewed.

 

File Hash: SHA-256 b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d2c2f233ffd4e
Link to Virustotal report for

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jks_hg by L0 Member
  • 1737 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you.

 

File Hash: ec1a8487f3

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beniam by L2 Linker
  • 1476 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

see https://www.virustotal.com/#/file/c1dda62ef33c0a9c28771cd90c7fb8cd16cca34de0fbab6f3b49c4b965deccc1/detection

 

I wrote this program, its purpose is to update some configuration files.

 

Best regards,

Wolfgang Enzinger

GUC_GmbH by L1 Bithead
  • 2207 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Name: Cyber Privacy Suite

SHA256: 1d5bc2e084b0d290fad053653997754bf0c6aa24312712b8cb32f614086e8932

Detection: generic.ml

Website with download link: https://shieldapps.com/products/cyber-privacy-suite/

EULA:https://shieldapps.com/eula/

Privacy Policy: htt

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JJShield by L2 Linker
  • 1636 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello,

I am a software qualiticien at SAGE FRANCE.
When checking the executable of one of our applications under VirusTotal website we got a return from your antivirus engine.
I'm forwarding you the link https://www.virustotal.com/#/file/e3ee7c74d7f61bc

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SAGE_FR by L0 Member
  • 1343 Views
  • 2 replies
  • 0 Likes

false positive?

Hi.

 

when our machines login to our domain some files are copied over.. i cannot find the filename, but the hash is 9ffc443a0264e41efc6db2cb24bb159f66fc4d53272210021fa1a054425309f9 and it keeps getting detected.. since yesterday when i setup the new 3

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False Positive Submission (generic.ml)

Hello, 

 

can you please check this detection, it is generic.ml false positive on clean application: PC Cleaning Utility  from ShieldApps.com

https://www.virustotal.com/#/file/2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2/detection

SHA

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Xiayutu by L1 Bithead
  • 3378 Views
  • 4 replies
  • 0 Likes
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