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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 9768 Views
  • 0 replies
  • 5 Likes

Resolved! False Positive: Outbyte PCRepair

Hello,

We had to update Outbyte PCRepair to fix minor bugs and the new version is being detected by your antivirus. Can you please help us remove the false positive - the program is clean and complies with all the requirements.

 

Software Name: Outbyte

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YelenaRez by • L3 Networker
  • 2682 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

 

Hi, I would like to report a false positive detection by Palo Alto Networks of the following app:

 

Virustotal link: 

https://www.virustotal.com/#/file/2aa1d88c57d96bef2e549cd7a19add3927b387667ae537ca8180a876ae9fabc8/detection

Currently detected as: gen

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kns123 by • L2 Linker
  • 2572 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

 

Hi, I would like to report a false positive detection by Palo Alto Networks of the following app:

 

Virustotal link: 

https://www.virustotal.com/#/file/720c7e838b2cdad76650fa455447f09d43ce7466daaf2b0e2977c011b352860c/detection

Currently detected as: gen

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kns123 by • L2 Linker
  • 2447 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request: Outbyte PCRepair

Hello,

We have recently released a new version of Outbyte PCRepair and discovered a false positive, given by your antivirus.

Can you please help us remove it.

Software Name: Outbyte PCRepair, version: 1.0.1.4

Outbyte PCRepair download link: http://dynami

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YelenaRez by • L3 Networker
  • 3065 Views
  • 2 replies
  • 0 Likes

False positive: generic.ml

Virus total report

https://www.virustotal.com/#/file/5b96d67460d44ba4c136e039cde9dc6caa87356795a13f257170f31dd474e5c6/detection

 

 

False positive detection to LiteManager - ROMwln.dll

Hello support!
The Palo Alto Networksantivirus is detect ROMwln.dll as

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Resolved! False Positive need to fix urgently [generic.ml]

Hello,

 

The file of our company's software is falsely detected by paloaltonetworks from your latest scanner.

 

The related file is legit, digitally signed with certificate, its 100% clean, no adware or bundled offer, and we dont serve any kind of advert

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Resolved! False/Positive submission

Hello,

 

We do believe that your service false/positive flags NordVPN application.

 

Name: NordVPN.exe
Detection name: generic.ml
SHA-256: 11d1cce9cc3323017e823e9085c8f4adcdc95f0c71c46bb6af5cea6bca976259

VirusTotal report link: 

https://www.virustotal.com/#/

...

generic.ml

Could you please white-list our software File Hash: f4572ef5f0da37b79bb40555c4a2e56992c6779560f851ebff1b84b3dde17904

VT Link: https://www.virustotal.com/#/file/f4572ef5f0da37b79bb40555c4a2e56992c6779560f851ebff1b84b3dde17904/detection

Current VT Verdic

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beniam by • L2 Linker
  • 2879 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Dear Palo Alto community,

 

This file was flagged by PA as a possible threat (generic.ml)

 

File name: GPU-Z.2.16.0.exe

SHA 256: 35c21d025d0354b9551cc3d2719190441abbd1689472456585f71876bae675ae

Current VT verdict: generic.ml

URL: https://www.virustotal.com/

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Resolved! False positive: Win32.WGeneric.xlukg

I am trying to download a BLheli32 suite and both AV and wildfire are suggesting that install-filter.exe within the archive contains Win32.WGeneric.xlukg

Virustotal returns no threat, and other users are suggesting this is a false positive
payload is :

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Resolved! False Positive submission: Outbyte PCRepair

Hello,

 

Please help us remove a false positive given to Outbyte PCRepair by Palo Alto.

 

Software Name: Outbyte PCRepair

Download link: http://dynamicdownloads.outbyte.com/en/pc-repair/stub/pc-repair-setup.exe

Detection on VirusTotal: generic.ml

SHA256: d

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YelenaRez by • L3 Networker
  • 3614 Views
  • 1 replies
  • 0 Likes

False-positive submission

Hi there,


PaloAlto false-positive detected the file CrySystem.dll
Please clean paloAlto false-positive detection.


VirusTotal link:
https://www.virustotal.com/#/file/9758a9616aa46ebf4e95f3e2e53d6e6dc56c876ff15db7d419905b548be95646/detection

 

The file can b

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False Positive Removal Request: generic.ml

Hello!

 

This software on VirusTotal see false positive detection (generic.ml). "Palo Alto Networks" is the only antivirus software which detects malicious behavior application. Please fix the issue.
The file is available here.

 

File Hash: SHA-256 58245f

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