Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:
Link to Virustotal report for the file: https://www.virustotal.com/gui/file/48077107f34122ac84bc045f93b794c4768f6fd8e894d4d2f3ec4f48f1a1ea5d...
Current VirustTotal Verdict: No engines detected this file
Company: Technidata (https://www.technidata-web.com)
Type of company: Medical Software
File: b00mtesa.exe (https://drive.google.com/open?id=1TwpvPB9yX7kzOibFLJrRpo2sn0Ai8BRp)
In general I don't think discussion boards are an accepted way to report errors or false positives with Palo products or subscriptions. You'll likely need to open a support case to have this corrected.
Hi Brandon_Wertz, I thought this was a venue to discuss it as I read in the description? (snippet below)
Thanks for replying.
Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.
For an introduction to the forum, please see the sticky!
First, if you are a Palo Alto customer please open a ticket for any false positives.
Second, this file is not listed as Malicious by Palo Alto.
No, I am from company that is a software manufacturer and I do not have a support account to open a ticket.
But my customer uses Palo Alto products and they reported to me that our product triggered a detection hence I am submitting it for Palo Alto to review.
I do not find any other way to submit a false positive report other than this discussion board, if I missed one please let me know!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!