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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 14358 Views
  • 0 replies
  • 7 Likes

False Positive - Generic.ml

Dear PaloAlto team, We have recently released a new software USB Lockit and discovered a false positive, given by your antivirus.Can you please help us remove it? The program is clean and doesn't contain any unwanted behavior.File Hash: 9e473e7becbe50c9012d06b9f1b038cb068d8144af531589e64d263267ea8988Link to Virustotal report for the file: https:...

False Positive - EZhelp - winvnc

File Hash: 3fbe71dbfea3d6edb1784d9c81dfea1e49a2f65898a4013ef4e00126b3135a37 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/3fbe71dbfea3d6edb1784d9c81dfea1e49a2f65898a4013ef4e00126b3135a37/detailsCurrent VirustTotal Verdict: Generic.mlDescription:EZhelp is not a virus, malware, hacker tool or trojan and is not mislead...

False Positive - Generic.ml

Our software shows a false positive on VirusTotal. Please help us remove the false detection, the software is clean and already certified by AppEsteem:https://customer.appesteem.com/certified?vendor=DESKT VirusTotal report: https://www.virustotal.com/gui/file/ffd1435b1ad290f8d42db42bbb0ca9c17556684cfece4f99a43fc9f65a0c7a89/detection--Current Vir...

Resolved! TechPowerUp GPU-Z v2.28.0 (ROG skin)

TechPowerUp GPU-Z v2.28.0 (ROG skin).SHA-256 b836990088d04b1dc7b4ed6cfeb6a2f9178a74328f8a052728b92bd7027d0ea4 https://www.virustotal.com/gui/file/b836990088d04b1dc7b4ed6cfeb6a2f9178a74328f8a052728b92bd7027d0ea4/detectionCurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 6011 Views
  • 2 replies
  • 0 Likes

False Positive Report generic.ml with signed file

File Hash: 66c0c7bd9825c707ef0f0bbfbfec699bad125fa5a05e62ed787dcdc1b46a2c99Link to Virustotal report for the file: https://www.virustotal.com/gui/file/66c0c7bd9825c707ef0f0bbfbfec699bad125fa5a05e62ed787dcdc1b46a2c99/detectionCurrent VirustTotal Verdict: generic.ml Description: It's our game installer, create by myself using NSIS installer. It's ...

Resolved! TechPowerUp GPU-Z v2.28.0 (normal skin)

TechPowerUp GPU-Z v2.28.0 (normal skin).SHA-256 1a4538f048daf9d5f7230672eebd38eb7f371c750ceeb618f4818a42aa39ce52 https://www.virustotal.com/gui/file/1a4538f048daf9d5f7230672eebd38eb7f371c750ceeb618f4818a42aa39ce52/detectionCurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 5215 Views
  • 2 replies
  • 0 Likes

False Positive - Generic.ml

Dear PaloAlto team,We have recently released a new version of Outbyte PCRepair and discovered a false positive, given by your antivirus.Can you please help us remove it? The program is clean and doesn't contain any unwanted behavior. File Hash: 8e9181451a95e305d4dace819174befa17a9b1336c0a14672f5a1a5832a7858aLink to Virustotal report for the file...

YelenaRez by • L3 Networker
  • 3041 Views
  • 1 replies
  • 0 Likes

Resolved! False positive request for Charity Engine

Hello, I'd like to request a review of the following file, which users running Traps have notified us as being flagged as Generic.ml, though no other engine on VirusTotal detects it as malicious: File Hash:6963415f6681a2f5cff8ef1494b7dc85924a95cb5066425943e88107bc433a7dLink to Virustotal report for the file:https://www.virustotal.com/gui/file/69...

tristano by • L1 Bithead
  • 4654 Views
  • 3 replies
  • 0 Likes

False Positive - generic.ml (5)

False positive: Name: TLauncher-2.64_beta.exeDetection name: generic.mlSHA256: dd5ac74f6f146f33a34acebbd13e99549a18dfc58048883ffdba8e23a5633a99VirusTotal URL:https://www.virustotal.com/gui/file/dd5ac74f6f146f33a34acebbd13e99549a18dfc58048883ffdba8e23a5633a99/detectionDescription: a minecraft launcher

False Positive - generic.ml

False positive: Name: TLauncher-2.67.exeDetection name: generic.mlSHA256: b8b83c0bab9ea98c5c79a2d5a20fa7253f868fd7008d1c8e92ece5e58d19c569VirusTotal URL:https://www.virustotal.com/gui/file/b8b83c0bab9ea98c5c79a2d5a20fa7253f868fd7008d1c8e92ece5e58d19c569/detectionDescription: a minecraft launcher

Frequent "generic.ml" False-Positives

Hi, We are a consumer software publisher, and since this year's March we're forced to continuously struggle with the mentioned frequent false-positives from your engine's side on a weekly (if not to say daily) basis. We're releasing new files (installers of our apps, which are many) on a daily basis, and the vicious circle here looks something ...

NCH_Soft by • L1 Bithead
  • 3761 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.22.0 (ROG skin)

TechPowerUp GPU-Z v2.22.0 (ROG skin).SHA-256 b97a86874927aecdf23d0b3dc604ac513a6cbbb00f55a54cc8dffcc7b643b4f8 https://www.virustotal.com/gui/file/b97a86874927aecdf23d0b3dc604ac513a6cbbb00f55a54cc8dffcc7b643b4f8/detectionCurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 6998 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello, My name is Shaun Green, and I work in Restoro as the Virus Lab Manager. I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them. We would like to clear these detections as soon as possible. These are the details of the files currently being flagged by Palo Alto:File Name: uninst.exeMD5: 8609...

False Positive

File Hash: 673d13493ddcbb5f60c0d1d0db728cdd830857e46ecd73f6b9e277cfcf3ceefaLink to Virustotal report for the file: https://www.virustotal.com/gui/file/673d13493ddcbb5f60c0d1d0db728cdd830857e46ecd73f6b9e277cfcf3ceefa/detectionCurrent VirustTotal Verdict: Generic.ml

Monelite by • L0 Member
  • 4595 Views
  • 3 replies
  • 0 Likes
  • 816 Posts
  • 67 Subscriptions
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