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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13809 Views
  • 0 replies
  • 7 Likes

Resolved! False Positive submission: Outbyte PCRepair

Hello,Please help us remove a false positive, given to Outbyte PCRepair by your antivirus.The program is clean and doesn't contain any unwanted behavior.File Hash: 090115b57ee6ead5aa49c2a4a25d9ed952b9cda3a33d0b3d05159e1067163731Link to Virustotal report for the file: https://www.virustotal.com/gui/file/090115b57ee6ead5aa49c2a4a25d9ed952b9cda3a33...

YelenaRez by • L3 Networker
  • 8397 Views
  • 5 replies
  • 0 Likes

Resolved! False Positive: Virus/Win32.WGeneric.qqpeo(199010010)

Hello, We are getting several false positives for the following:Hashes: MD5 - 522aaef14fd04b0cfbb92a5fb67f8daac5d262166b7f4e9972d7e3e25df36d5c1910b1d2c94992fc21c6431a0eae1d781ea5f8f65c07140d6fe639cf792a210cffabe0604710b1070d044aa137465cd148b696a3e96865a38cb4ee6c34163f198d6abf4c351ee1d30ba40ddd61a2d60fb636ebe64a2905f61d659a854c5d5cf4e4de7fb09f13c...

Resolved! False positive - Generic.ml

Dear Palo Alto Networks Team , we are a freeware development TEAM (Sordum.org) recently we have realized that one of our freeware (Windows Update blocker) has False positive on Virus total report here is the link:https://www.virustotal.com/gui/file/fc95aa2515c4a01bac5113ddb888c46722e73a7f9859d35e2f5e0c48e63202cf/detectionwe are sending you the o...

Resolved! Aranda Software Agent False Positive (generic.ml)

Good morning, I have a problem with my executable, virustotal detected “one engine in the file”, but I don’t know what the problem is. The file is signed and not infected. Can you help me determine why it is still being flagged? Thank you.Attached is a link of the scan:https://www.virustotal.com/gui/file/9f5fc7636711a771ec6198dbfc4930218cef2a03d...

DLL Helper is fasely detected on VirusTotal

Hello. Our software DLL Helper (https://www.azdll.net/) is fasely detected by Palo Alto Networks (Generic.ml).Please review our software.We fulfilled all the requirements of antiviruses and we use the code signing certificate "ROSTPAY LTD"

carambis by • L1 Bithead
  • 3743 Views
  • 3 replies
  • 0 Likes

B00MTESA.EXE - false positive

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5 f190aea015df51d47dcf6ee5f4da1933SHA-1 54ace5911cbc9d7811ff2fc126fec67433db2398SHA-256 48077107f34122ac84bc045f93b794c4768f6fd8e894d4d2f3ec4f48f1a1ea5d Link to Virustotal report for the file: https://www.virustotal.com/gui/file/4807710...

ErwinTD by • L1 Bithead
  • 4783 Views
  • 5 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml): PC Booster

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:File Hash:MD5: 1BBB572645F062AD02B65B966EF77F51SHA1: 6493206BF7693D0CE8A70A87C4CF214E4CE2D979SHA256: 125AA9B49AE07838BF0EB33448DD3A6EE4E3F455F49FC0B6A2988E7EF14565C5Link to Virustotal report for the file:https://www.virustotal.com/gui/file/125aa9b49...

kns123 by • L2 Linker
  • 5409 Views
  • 3 replies
  • 0 Likes

VirusTotal False Positive: Internal App

I would like to submit the following information so that your team can investigate and change verdicts when warranted. File Hash: [UTM/VirusTotal]File Digest: 5fe238f2a8d7ce601370d18f18764eab274fb3397826c9fa48c65ef04a72408d Link to Virustotal report for the file: https://www.virustotal.com/gui/file/5fe238f2a8d7ce601370d18f18764eab274fb3397826c9f...

Resolved! TechPowerUp GPU-Z v2.24.0 (normal skin)

TechPowerUp GPU-Z v2.24.0 (normal skin)SHA-256 575fb998d2b3e0a2af001df0a40ca8e33c0e0d53fe1d39eb2fd7ebc8e69a40b7https://www.virustotal.com/gui/file/575fb998d2b3e0a2af001df0a40ca8e33c0e0d53fe1d39eb2fd7ebc8e69a40b7/detectionCurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 5106 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.23.0 (normal skin)

TechPowerUp GPU-Z v2.23.0 (normal skin).SHA-256 5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048 https://www.virustotal.com/gui/file/5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048/detectionCurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 5576 Views
  • 2 replies
  • 1 Likes

False Positive - Virus/Win32.WGeneric.ackhks

Name: 29072019-CHIPHI.xlsxDetection name: Virus/Win32.WGeneric.ackhksSHA256: 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239VirusTotal URL: https://www.virustotal.com/gui/file/1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239/detection Description: threat ID 280198281

False Positive - Generic.ml

File Hash:MD57de1f21fb4f6eb19ff73f9acdd32a0c7SHA-1a8aac690a241e4549d3ef0967b390ec75bd99f9dSHA-2562b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b7201325597032cb9dab https://www.virustotal.com/gui/file/2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b7201325597032cb9dab/detection

False Positive - generic.ml

False positive: Name: TLauncher-2.65.exeDetection name: generic.mlSHA256: db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d11efVirusTotal URL:https://www.virustotal.com/gui/file/db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d11ef/detectionDescription: a minecraft launcher

False Positive - generic.ml

Please whitelist the AeroZoom unattended installer. Thanks. Name: AeroZoom_v4.0.0.7_beta_2_silent_installer.exe Detection name: generic.ml SHA256: 015da23376e29da9e7501eaaf9c501fbfd3fce87e5604cd09fbe4cd191537c27 VirusTotal URL:https://www.virustotal.com/gui/file/015da23376e29da9e7501eaaf9c501fbfd3fce87e5604cd09fbe4cd191537c27/detection --Edit o...

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