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About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Forum Posts

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verd...

brcook by L2 Linker
  • 3360 Views
  • 0 replies
  • 4 Likes

False Positive Submission: 7zip installer

Hi There The following is being detected as a virus, and since it's a reputable source, it's probably a false positive. VirusTotal detects no threat: Virus/Win32.WGeneric.nnpwy(188234211)http://www.7-zip.org/a/7z1602-x64.exe https://www.virustotal.co...

puppetjt by L1 Bithead
  • 1666 Views
  • 5 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi, One of the files produced by Hola has been flagged as false positive. I would appreceiate your help in clearing it. Download link:hola.org/download File Hash: e87ebe658252509ddf145c3b4d4dd6eec48767b7e4f5dcdbe1ba14a23cc41a59 VT Link:https://www.vi...

False Positive Submission

Hello! We have checked our software on VirusTotal and see false positive detection (generic.ml). Please fix the issue.The file is availableScreenRecorder https://www.reneelab.com/download-center/renee-screen-recorderVideoEditor https://www.reneelab.c...

MissXie by L1 Bithead
  • 1313 Views
  • 6 replies
  • 0 Likes

False Positive Submission (generic.ml)

Please try to make sure that it will not find future updates for the same reson it finds this one ... File Hash:cf757721f91d42984f233e265f789c27486009ac46c3776f0774425e361b9efa VT Link:https://www.virustotal.com/#/file/cf757721f91d42984f233e265f789c2...

beniam by L2 Linker
  • 889 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

File Hash: ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070Link to Virustotal report for the file: https://www.virustotal.com/en/file/ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070/analysis/Current VirustTotal Verdic...

seeleyh by L0 Member
  • 912 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello! We have checked our software on VirusTotal and see false positive detection (generic.ml). "Palo Alto Networks" is the only antivirus software which detects malicious behavior in our application. Please fix the issue.The file is available here....

False positive

Hi,We are facing some false positive issues in the software we develop. Here is a link to download a sample installer and also individual content:https://cp.sync.com/dl/f0ef29c20#hnvbmt7r-zbpvwdaa-qc6feknz-ks834c37https://cp.sync.com/dl/d4f2b98c0#9bi...

carles by L0 Member
  • 1019 Views
  • 2 replies
  • 0 Likes

False Positive Report generic.ml

File Hash: d98c8d61a76bfa26426aec9dbb28f7bf6d24e4769d4f612c86428b33caf0c8b1Link to Virustotal report for the file: https://www.virustotal.com/#/file/d98c8d61a76bfa26426aec9dbb28f7bf6d24e4769d4f612c86428b33caf0c8b1/detectionCurrent VirustTotal Verdict...

False Positive Submission (generic.ml)

Hello, The file:http://www.pcwinsoft.com/temp/VideoToExeConverterInstGT.exe is being reported on VirusTotal by your anti-virus engine as generic.ml This particular installer is for a 24 hour promotion on giveawayoftheday.com so it is not signed. When...

False Positive Removal Request

Hi!We got a false positive detect on our software ZaxarSetup.4.000.1.exe and would like to remove it. File Hash: 1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25Link to Virustotal report: https://virustotal.com/en/file/1b92085e3b908b3...

Resolved! False Positive Submission

Package from Microsoft is being flagged as Virus/Win32.WGeneric.nerer(3010301) virus total: https://www.virustotal.com/#/file/45a0281f5ea3d78058cd3c3583c6b218b6239a8e7bb4a7121811f3157b3294bd/detection File Name: 3DViewer.dll Original download: http:/...

DIRTT by L2 Linker
  • 3152 Views
  • 3 replies
  • 0 Likes

False Positive submission

Please see this zip file: AI.zip file The password is: Infected Change the name of the file inside the zip to AI.exe This AI.exe file is picked up by VirusTotal as a false positive. We are the software developers of this file and it has been used saf...

DNS Signature generic:www.indocommco.com

Hi team, This is false positive, please check:File Hash: - URL onlyLink to Virustotal report for the file: https://www.virustotal.com/#/url/1dfc3433bd62b0f90d67c55eddae355dcb2886a8f77d3542243e2dc326cbd584/detectionCurrent VirustTotal Verdict: No engi...

MG by L0 Member
  • 1686 Views
  • 2 replies
  • 0 Likes

False Positive: Hamster Free Video Converter

I think this is a false positive. Only 1 other virus engine besides PA is saying it is bad. File Hash: 0617c8c1be55ea923fbfef8d0a92957b8a753e47fb77d847d33778ae563e011cLink to Virustotal report: https://www.virustotal.com/#/file/0617c8c1be55ea923fbfef...

amorrow by L0 Member
  • 1170 Views
  • 1 replies
  • 0 Likes

False Positive detections of our software ("generic.ml")

Hello, I work at ISI Sviluppo Informatico SRL ( www [dot] isisviluppo [dot] it), we are a software development company.We have one executable ( LauncherPlus.exe ), part of our software, that is detected as a virus by your product, but it's a false po...

mferrari by L0 Member
  • 917 Views
  • 1 replies
  • 0 Likes
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