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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13814 Views
  • 0 replies
  • 7 Likes

False Positive

File Hash: 673d13493ddcbb5f60c0d1d0db728cdd830857e46ecd73f6b9e277cfcf3ceefaLink to Virustotal report for the file: https://www.virustotal.com/gui/file/673d13493ddcbb5f60c0d1d0db728cdd830857e46ecd73f6b9e277cfcf3ceefa/detectionCurrent VirustTotal Verdict: Generic.ml

Monelite by • L0 Member
  • 4378 Views
  • 3 replies
  • 0 Likes

generic.ml

Please whitelist our software. Name: AirMyPC.exe Detection name: generic.ml SHA256: 6d36b96d76680a8c9d4c1e7475563390387640037a5618f65322a9a17cd01f8f VirusTotal link: https://www.virustotal.com/gui/file-analysis/NjY0ZDgzNzRiZDg4NmQwMTcyZGEyYWVkMGFlYzFiNjM6MTU3MTE3NzQ2Nw==/detection Thank you.

beniam by • L2 Linker
  • 6654 Views
  • 4 replies
  • 1 Likes

Urgent False Positive

2 days ago we have submitted false positive request.Please process ASAP since our customers have lot of issue with this false positive.Here is our request:https://live.paloaltonetworks.com/t5/VirusTotal/generic-ml/td-p/293114 Thanks,.

beniam by • L2 Linker
  • 3647 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml): Reimage

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: CDCF4E9DDFAB62E17798A3037BEEDF25SHA1: 5B27C7563613FE988965359056E30059FE90FD47SHA256: A51F3EDDFB72645567C76BC04E1F321F6C7BBE27CFA80224A3FC4D7606D4D28E Link to Virustotal report for the file:https://www.virustotal.com/gui/file/a51f3ed...

kns123 by • L2 Linker
  • 8348 Views
  • 5 replies
  • 0 Likes

Resolved! New Whitelist request Virus Total | SocialMediaBot.exe

Best Palo Alto Networks Support, Whitelist Request False/Positive Detection on Virus Total, this is a new version of our previous submitted file. https://www.virustotal.com/gui/file/8c5a80982900b865fa019b80ff4d4188e9c006261eb9da875b83457ba7320a99/detectionThe New Submission: File Hash: SHA-256 | 300aad354d009363cfe9487edc90d71e01fa761b6743f7371...

Resolved! False Positive: Outbyte PCRepair, version 1.0.2.4

Hello,Due to minor bug fixes, we had to release a new version of Outbyte PCRepair, which is now also being detected by your antivirus.Please help us remove it, there are no major changes from the previous version.Outbyte PCRepair download link:http://dynamicdownloads.outbyte.com/en/pc-repair/stub/pc-repair-setup.exeDetection name: Generic.mlFile...

YelenaRez by • L3 Networker
  • 8081 Views
  • 4 replies
  • 0 Likes

False positive 5.29.7: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: ae8fe4ed3eb9b239b7dcdda6890a77a29314a8415dd16032adbaab71e4aa41a2Link to VirusTotal: https://www.virustotal.com/gui/file/a...

Demeer84 by • L1 Bithead
  • 4716 Views
  • 2 replies
  • 0 Likes

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13814 Views
  • 0 replies
  • 7 Likes

Resolved! False positive - Generic.ml

Dear Palo Alto Networks Team , we are a freeware development TEAM (Sordum.org) recently we have realized that one of our freeware (Windows Update blocker) has False positive on Virus total report here is the link: https://www.virustotal.com/gui/file/15d11801dc9e4c7ebe6b4a8b013a0d226ed91e182742c9ba7085bd3051883087/detection we are sending you the...

Only your products have been misreported.

File Hash: 100c87123264a0038b0131a3b3efc014fee61ecf446b6e72a476f92d17006588Link to Virustotal report for the file:https://www.virustotal.com/gui/file/100c87123264a0038b0131a3b3efc014fee61ecf446b6e72a476f92d17006588/detectionCurrent VirustTotal Verdict: 1/ 68Description: Hello, our company's products have digital signatures, but have been misrepo...

cheneyxf by • L0 Member
  • 4065 Views
  • 2 replies
  • 0 Likes

False positive 5.29.1: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: 3bb090a2367b6d05e2944a3b4316f587ac1b20a907f4f7357ccba233ba019195Link to VirusTotal: https://www.virustotal.com/gui/file/3...

Demeer84 by • L1 Bithead
  • 3556 Views
  • 2 replies
  • 0 Likes

False positive 5.29.2: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: 9b87a8b6a925c529339bb81698ee0d09bf662d201ac114e89d82e99acdec3667Link to VirusTotal: https://www.virustotal.com/gui/file/9...

Demeer84 by • L1 Bithead
  • 3465 Views
  • 2 replies
  • 0 Likes

False positive 5.29.4: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: aff30cb3a7cbae4aef659e277caf5b3d348c6244ebd51d4314a90e8b356d20f0Link to VirusTotal: https://www.virustotal.com/gui/file/a...

Demeer84 by • L1 Bithead
  • 3607 Views
  • 2 replies
  • 0 Likes

False positive 5.29.6: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: dc0768187a3cba52276342844a68f821327e69297e97ecde368a00eef24e0b7aLink to VirusTotal: https://www.virustotal.com/gui/file/d...

Demeer84 by • L1 Bithead
  • 3259 Views
  • 2 replies
  • 0 Likes

False positive 5.29.0: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: 017c7c32530d0629244b2e9817dc80cb6343f971dc3636502a4d8bc06ffe095fLink to VirusTotal: https://www.virustotal.com/gui/file/0...

Demeer84 by • L1 Bithead
  • 3267 Views
  • 2 replies
  • 0 Likes
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